Christopher Reid Email & Phone Number

Camberwell Melbourne Victoria

I started at Kyocera in February 2010 as an Installation Specialist, with aspirations to move up within the company. I achieved this by obtaining the position of Application Specialist in February 2012, after completing a Train the Trainer course in November of the previous year. My initial role involved installation and setup of new photocopiers, as well as on-site support, to repair faults, conduct maintenance and train customers in the many functions of our devices and has now evolved into a more complex pre-sales support and escalated problem resolution position. I am currently required to liaise with the sales staff to better understand application requirements and tailor product packages to suit customer needs. This involves site visits and offering assistance and training to the sales team to demonstrate product capabilities and assisting them to generate appropriate quotes back in the office environment. My current duties also include offering my assistance to the field team to resolve any escalated faults with both hardware and software issues. In addition to this, I am involved in large-scale rollouts to customers with major Kyocera accounts requiring large numbers of devices.Responsibilities at Kyocera• Co-ordination with sales team and customers for the on-site installation of devices• Attendance at sales team meetings, and assistance with tenders• Device installation and customer training• Troubleshooting network solutions in complex environments• Liaising with direct sales staff and key dealers• Prompt response to internal and external customer requests• Resolution of escalated calls from service team in a timely manner• Use of expertise to support delivery of quality service

South Melbourne Victoria

I worked at Konica Minolta as an onsite service technician for over two years. In that time I gained valuable experience with large photocopiers/MFD machines and worked in a self-managed team. I successfully completed Advanced Online Training in Konica Minolta copier technology, functionality and network support, as well as product training at our head office. I exceeded my service and performance targets in my first three months, it is expected that this would normally take a new technician more than twelve months to achieve. I was also awarded a “Technical Achiever Award" for high service standards and professionalism, within my first twelve months at Konica. I was ranked as one of the top four technicians in the branch in 2008 and was subsequently rewarded with attendance at the annual National Service Conference in May 2009.Responsibilities at Konica Minolta• Meeting four hour response times for service calls • Setting up and installing new machines for customers on site • Assisting colleagues with troubleshooting for solutions to machine faults• The victorian representative for the National Service Committee which is lead by the National Service Manager• Won a trip to Broome for the National Service Conference

Burwood Melbourne Victoria

I worked at Lexmark for 3 years and a 4th at Unisys, the first year being a traineeship. I enjoyed my time at Lexmark and, I feel I made the best of the opportunities made available to me. Having completed my traineeship successfully, this led to a role in-house. This position gave me the responsibility for servicing Lexmark printers/Copies/faxes/scanners. Once in the new role, I provided a high level of onsite service for some of Unisys’ contracts, throughout the Melbourne metropolitan area. Also in the last few months of working there, I was working on Unisys’ own cheque sorting machines, which sort over 600+ cheques per minute.Throughout this time I have achieved the following:• Onsite Installations of printer systems at the Federal Courts,• Completed a customer service training program,• Coordinated activities to ensure that the Lexmark printer service division satisfies the Dell Audit requirements, thus gaining Dell certification,• Completed Lexmark in-house Computer-based training programs, for various printer models,• Completed traineeship in office equipment servicing.Duties at Lexmark\ Unisys were• Onsite installation/servicing of Lexmark printer/scanners/faxes/copiers • Onsite servicing of Dell printers, laptops and desktop computers • Servicing and preventative maintenance of Unisys’ cheque sorting machines• Provide Escalation Support (2nd Level) for Lexmark Printer problems,• Provide over the phone and face to face customer support,• Supply parts for onsite service engineers.• Booking on/off calls in real timeI have also been trained and worked in the LexExpress warehouse, the duties being:• Ordering and Allocating Parts,• Booking Couriers,• Packing printers,• Working Inwards and Dispatch operations.

Certificate 2, Electrotechnology Servicing

High School