Christopher Risher Email & Phone Number

Fairfax, Va, Us

Herndon, Virginia, United States

-Provide on-site support to all Herndon office staff-Support Strayer University faculty tech needs

-Worked as an on-site full-time contractor for a private secondary school-Only IT support staff on-site, with primary responsibility for all school technology incidents and requests-Extensive use of Jamf Pro to manage all Macs, iPads, and Apple TV’s within the school-Supported staff with Mac and Windows devices-Used Google Admin as primary cloud server for email and Google Drive backups-Managed Office 365 licenses through Microsoft 365 Admin Console-Worked with E-Rate to receive yearly funding for technology upgrades throughout the school-Consistently met SLA times for incoming tickets

-Worked remotely to solve client issues regarding password resets, answering distro requests-Managed ServiceNow ticketing system to make sure all tickets were being worked on before their SLA time-Served as floater providing support for multiple remote and on-site environments

Fairfax County, Virginia, United States

Worked as a team captain in the fulfillment department. Worked with my team to maintain a fast-pace environment that meets or exceeds expectations for our guests when they order online

Staunton, Virginia, United States

Provided technical support to students and staff at all schools within the Staunton school district.

The class I took for the CompTIA A+ also had a repair shop for hands-on experience. Worked as a repair technician for the shop, while studying for the A+

Fairfax County, Virginia, United States

Provided customer service in a very fast paced work environment. Worked at the register and drive through to provide accurate order distribution