Christopher Robinson Email & Phone Number

As a supervisor at Trugreen I am responsible for a team consisting of 12-18 digitaloutbound sales agents, as well as 80-100 digital oubound sales associates in mydepartment. My daily agenda consists of creating innovative ways to inspire, motivate, andcoach sales agents to consistenly hit sales unit goals as well as other sales metrics suchas adherence to schedules, payment capture, and conversion percentage. I leveragetechnology from resources such as Google Earth Pro, Right Now Technology, Excell, crmwebtools, Click Point, and various other sources used to analyze and produce sales reportsand maximize each available lead generated by various marketing campaigns. Responsible forconducting weekly team meetings with my sales associates in order to inform them about anynew agenda's or changes going on in our sales department or within the company. As asupervisor I am also involved in the hiring process of hiring new sales associates, aswell as giving input to Sales Managers about ways to improve productivity for salesagents. Also responsible for daily check-in's with the director of TCC call center toreport daily numbers regarding team and office productivity.

Tampa/St. Petersburg, Florida Area

As a National Account Executive for Special Editions Publishing my primaryresponsibilities include promoting, advocating, and generating new advertising accountsfor USA Today's Special Editions Publications including but not limited to sporting eventslike the World Series, Nascar, Super Bowl, NBA teams and various other nationallytelevised sporting events. As a National Account Executive I was accountable forprospecting new leads daily by various methods such as company profile websites,observational research, and numerous other internet and tangible resources. NationalAccount Executive's duties also relied on maintaining adequate contact with activeaccounts that the executive closes including, Bellagio Hotels, PriceGrabber.com, FUBUinc., Black Entertainment Television, and many others. National Account Executive usesnegotiation skills, interpersonal relationship skills, and rapport building skills tomanipulate a cold B2B call into a business relationship with mutual benefits. NationalAccount Executive has a proven track record of exceeding sales goals and revenue generatedfrom new accounts.

Customer Retention SpecialistsSupervises and retains customer accounts for National Magazine Exchange. Responsibilitiesinclude addressing legality with regards to customer accounts and the customer's right tocancel or adjust their account within a certain time frame. Utilizes strong verbal, andcommunication skills to retain customer accounts who desire to cancel accounts withNational Magazine Exchange. Maintains top ten percent in account retention with regards tocancellation requests by customers, as well as proficient at collecting monies and feesowed to National Magazine by patrons with existing outstanding balances.

Responsibilities as a Case Manager include working in conjunction with medical doctors,psycho-therapists, and community providers to assess the emotional well-being of thechild. Case Manager also acts as a point person or liaison for Assistant State Attorneys,and parents of children who are adjudicated dependent to the state. Case Manager worksclosely with parties concerned with the best interest of the child such as Guardian at Litem, Foster Parents and other health professionals. Case Manager utilizes prioritization,and organizational skills to meet agency and court deadlines for documents vital toproviding safety and permanence for children on Case Managers case load. Case Managerprepares detailed descriptions and documentation of family dynamics, case plan progress,and verbal conversations between the parents and caregivers of the children on his caseplan for court proceedings and agency archives. Case Manager communicates regularly withAssistant State Attorneys regarding any significant changes to parties involved withproviding safety and care for children on his case load.