Christopher Scott Email & Phone Number

Howell, Mi, Us

Parentfile Advisory Board Member” with AdvisoryCloud

 Train, manage, and coach support staff to deliver winning metrics in Quality, Done in One, and Duration while supporting a SaaS delivery. Focus on team member development, training, coaching and evaluation resulted in achieving customer satisfaction ratings. Enforce stringent quality control standards and ensured attainment of all product development lifecycle milestones. Deliver action plans for implementing automation services, including Self-Help, Cost-Reduction. Identify and resolve business system problems utilizing continuous process improvement activities. Evaluate and build custom Salesforce (CRM) processes, training, methodology Upgrade/Upskill Customer Support and Customer access to KCS methods for strategic and quality-based, self-help articles for issue/resolution.

Ann Arbor, Mi

 Dramatically increase revenue from combined platforms. Earned $2.5M in FY17 to combined $5.7M in FY18. Train, manage, and coach support staff to deliver winning metrics in Quality, Done in One, and Duration. Focus on team member development, training, coaching and evaluation resulted in achieving customer satisfaction ratings. Enforce stringent quality control standards and ensured attainment of all product development lifecycle milestones. Troubleshoot and resolve Active Directory, VPN, TCP/IP and connection issues for all senior directors and product owners. Direct interaction with Product Management/Owners and Product Development including any 3rd Party resource. Deliver action plans for implementing automation services, including Self-Help, Cost-Reduction. Identify and resolve business system problems utilizing continuous process improvement activities. Resolve key issues related to HTML, .XML, SQL and Database entry errors. Upgrade knowledge base articles by reviewing them to make sure that they are accurate.

West Bloomfield, Mi

 Initiated new sales and maintained existing accounts toward exceeding year-end goals.  Managed client engagement effectively by achieving high customer satisfaction. Supervised cross-functional teams to resolve customer escalation. Forecasted end-of-year sales goals by reviewing past performance and analyzing industry standards. Directed staff toward achieving goals by interpreting opportunities.  Ensured reporting and weekly status reports were correct and submitted on time.

Novi, Michigan, United States

 Inspected and repaired forming machines to ensure that created parts consistently met product requirements Confirmed that proprietary written procedures were follow. Ensured welders use and follow the correct welding procedure for materials being welded. Welded aluminum and steel parts to form automotive components.

Plymouth, Michigan, United States

 Increased revenue from additional sales by launching a campaign to help installation technicians upsell products and services. Interviewed potential employees, managed employee schedules and day-to-day operations. Developed training programs for use in all departments.

B.S, Business Administration And Management, General, 3.6

Associates Degree, Business Information Systems

Business Management