Developing Computer Technician and Network Specialist with the capacity to drive and contribute to daily operations and objectives. Highly motivated self-starter recognized for strong attention to detail and ability to drive client relations with a high level of professionalism. Analytical and technical problem-solving abilities with keen attention to detail. I always strive for opportunities to learn, develop, and grow alongside my peers and individually. Everyone has room for growth and we should capitalize on the opportunities to do so!CORE COMPETENCIES & KEY SKILLS- Customer Service- System Optimization- Network Troubleshooting- Network Printing- System Maintenance- Product Support Research- Computer Repair- TCP/IP Configuration- Client Relations Management- Hardware SupportTECHNICAL EXPERIENCE- Project Management & Issue Tracking: Jira- IT Management & Service Desk: ConnectWise- Collaboration & Communication Tools: Slack- Web Development Framework: Django (Python framework)- Operating Systems: Windows OS, Mac OS, Windows Server OS- Contact Center & Customer Support Software: In-contact, Ujet- Customer Relationship Management (CRM) Software: Salesforce- Identity and Access Management (IAM) & Network Services: Active Directory, Okta- Office Tools: Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace