Christopher Selley Email & Phone Number

Orlando, Florida, United States

Winter Garden, Florida, United States

In charge of the bidding, negotiation, and conversion of all non-residential client of all three branches of L & B Holding, Inc.

Orlando, Florida Area

Invested in my abilities to select, train, evaluate, discipline, lead, coach, and motivate the Resort’s Lickety Split team, ensuring that established cultural and core standards are met.

Four Seasons Resort Orlando At Walt Disney World Resort

Oversaw the property's reservations team, and helped Assistant Managers within the department as needed. This position's key focus was managing, training, and motivating the team as well as to analyze agent productivity and ensure daily tasks were completed in a timely manner. The position provided assistance to internal departments, central reservations.

Orlando, Florida Area

- First hourly employee to be accepted into the Four Seasons STEPS management training program. - Responsible for monitoring and correcting all data entry entered into our Property Management System. - By working with Hotel Management, ensured that all departments follow our data privacy and confidentiality guidelines. - Communicated with Client.

Orlando, Florida Area

-Responsible for ensuring that all Front Office protocol procedures are executed by each constituent of the operation on a daily basis.-Embodied great leadership skills by taking on the responsibility of Department Trainer, educating new and current employees all company protocol procedures. -Displayed proficient problem solving skills by utilizing the.

Orlando, Florida Area

-In charge of analyzing and assigning room inventory daily, while generating additional hotel revenue from suite upgrade requests.-Utilized property and area knowledge to answer all external and internal call directed to the Front Desk Department. -Reflected leadership skills by reviewing information on upcoming group clients, and in turn educated the.

• Responsible for creating Daily Revenue Reports, City Ledger Account Lists, and other financial paperwork using Microsoft Word, Outlook, and Excel.
• Appointed regularly to the role of Manager on Duty, in charge of all guest services situations that could occur in any of the 1,149 rooms on property.
• Maintaining open paths of communication with all constituents of the resort, creating housekeeping orders, deploying security for assistance, and assigning bellman to all luggage transfers.
• Educating all guests, on property or via phone, with knowledge about our Wyndham Vacation Ownership brand, as well as general knowledge of Orlando and its tourism.

Worked as a server during college and in the first two years in Orlando, Florida. Certified/Trained and all food safety and alcohol distribution procedures for the Ruby Tuesday Corporation.

• Front Desk Agent October 2008- May 2009
• Exhibited responsibility by handling over $5,000 in revenue on a daily basis.
• Displayed good teamwork skills by working with bell services to ensure guest satisfaction.
• Led the sales team consistently by marketing all Executive, Deluxe, and Presidential suites upgrades to incoming guests. Front Desk Third Shift Agent May 2009- October 2009
• Gained the trust of the management by being promoted to within the first year of employment.
• Executed all required protocols procedures while receiving little or no supervision during entire Shift.

Learned company protocol procedures and them to new and current cast members.

Bachelor'S Degree, Marketing, 3.5

Activities and Societies: Member of the Campus faculty as a campus tour guide/ orientation speaker.

Associate'S Degree, Business Administration And Management, General, 3.5

Activities and Societies: Part of Northwood Univeristy's GLIAAC Championship Football Team. Member of DECA. Homecoming King of Northwood.