Workload Planner
CurrentAssisted the Manager and Administrator of WLP in planning and assigning urgent and same day request orders. Utilized excel, oracle, and maximo to ensure proper work leveling and manpower. Assisted routing so that customer related requests, compliance targets, and new business tasks are completed in a timely manner. Specialized in R13 Federal Compliance project first year, oversaw same day service operations for Birmingham and All State districts until present.