As an associate director of operations at Verizon Business, I oversee the operational performance and efficiency of a large and diverse team of sales professionals. I leverage my analytical skills and business acumen to optimize processes, enhance customer satisfaction, and drive revenue growth. I have more than 20 years of experience in operations management, working with various stakeholders and partners to deliver high-quality solutions and services. I hold a bachelor of arts degree in business, management, marketing, and related support services from Saint Joseph University, where I developed a strong foundation in business administration, communication, and leadership. I am passionate about empowering my team, advancing innovation, and contributing to Verizon's mission of connecting the world.