Christopher Smith Email & Phone Number

Perth, Scotland, United Kingdom

• Responsible for taking complex, technical information and producing procedure documents that are simple and easy to understand by end users
• Manage the process of delivering a procedure document end-to-end, individually or as part of a team
• Ability to liaise with stakeholders to gather information to meet strict deadlines for product launches
• Working to strict deadlines in a fast-paced environment, with various challenges
• Supported with training of new members in the team

Dundee, Scotland, United Kingdom

• Responsible for dealing with Business customers faults on telephone lines and broadband services as well as email and other domain issues
• Raising and managing complaints to resolution as per the BT complaints process
• Re-signing and upselling broadband packages and other BT products such as cloud.
• Floor walked new agents and helped them develop the skills needed for the job

Glasgow, Scotland, United Kingdom

• Responsible for dealing with a multitude of inbound billing enquiries for business customers
• Dealing with enquiries in a timely manner and ensuring issues are resolved correctly at the first point of contact
• Dealing with customer escalations at coach and manager level and resolving to the customer’s satisfaction
• Ensuring outstanding debt is collected
• Organising and recording coaching sessions
• Performing audits on financial transactions done within BT systems

Glasgow, Scotland, United Kingdom

• Responsible for selling new mobile phone contracts
• Liaising with mobile phone makers to broaden knowledge of new phones and technology out on the market

Glasgow, Scotland, United Kingdom

• Responsible for saving customers using a number of listening and sales techniques by offering value added service
• Meeting a number of targets including save rate, up selling and customer satisfaction
• Managing teams of up to 15 people to meet managerial targets
• Managing attendance and performance
• Dealing with escalations at a managerial level
• Dealing with timesheets to ensure that both team members and the business is correctly paid

Perth, Scotland, United Kingdom