Christopher Smith Email & Phone Number

Aubrey, Tx, Us

Austin, Texas, United States

Assisting prospective clients secure coverage as a trusted advisor. Providing prospective clients, the best products for their needs and support existing customers. Assisted with retaining clients who looked to change insurance by insuring the benefits and commitment to our customer satisfaction. Also Serving as first line of report for claims and a trusted advisor to customers. Systems used Kustomer and Slack, chat system

Austin, Texas, United States

As a customer success specialist and underwriter, I help prospective clients secure homeowner's coverage as a trusted advisor. Providing prospective clients, the best products for their needs and support existing customers managing their policies purchased by sending documents when needed, taking payments, chatting, emailing our clients and answering concerns or worries on a policy. Systems used Zendesk, slack,salesforce,five9,b2b lead generator and intercom(for chats). Coordinated travel and expenses, tracking all candidates onsite experience and worked closely with other recruiters and HR, also able to maintain and manage ATS. Assured people that where interviewed met the needs of the position. Responsible for sourcing, attracting, interviewing, hiring and onboarding employees for the company.

Austin, Texas Metropolitan Area

Investigate and process insurance claims filed by policyholders. Interview or correspond with agents, claimants and witnesses to gather pertinent information to correct errors or omissions and to investigate questionable claims. Analyze information gathered by investigation and report findings. Negotiated Claim settlements and recommend litigation when settlement cannot be negotiated. Evaluate all information gathered to determine liability. Licensed in all required states. Performed onboarding paperwork set up for new employees and developed best practices for recruiting top employees. Able to adapt and pivot in a fast-paced changing environment. Also Ensuring the organization’s compliance with local, state and federal regulations. Worked with Google Apps, highly organized with the ability to prioritize multiple functions and tasks while managing work time efficiently. Develop training materials and performance management programs to help ensure employees understand their job responsibilities.

Houston, Texas, United States

Identifies and handles routine incoming customer recruitment or prospect inquiries or requests. Uses health plan resources and the Contact Center’s policies and procedures to provide complete, accurate and timely responses. Files complaints and appeals on behalf of Members within the regulatory timeframe and in compliance with departmental policies and procedures. Partner with the hiring manager, making onboarding a smooth process and selling the organization to prospective employees to gain buy in.

Katy, Texas

Identifying performance opportunities to achieve strategic business goals and operationalObjectives. Proficient at using business and strategic supplier data to identify gaps and provide recommendations for growth of business.

Houston, Texas Area

General Manager and HRObjectives Responsible for developing professional relationships with companies, evaluate existing customers’ needs, cross sell additional products and services. Contribute to building a strong team and maintaining a professional work environment.

San Marcos,Tx

Rehabilitation Specialisto Displaying strong and effective group facilitation skillso Strong interpersonal communication skills, effective time and resource management.o Ability to learn and utilize computer skillso Great Flexibilityo Knowledge of normal child development, Mental/Physical disabilities and coping methods.o Determining eligibility for services according to program policy and procedures and implementing service plans for clients.o Maintains case records to form a written record for each individual along with preparing reports and records.o Computer knowledge in documents and updating files on case records. Responsibilities included but not limited to planning and conducting meetings and assigning work, counseling, monitoring staff performance.

Houston, Texas Area

Manager/HRo Answer customers' questions, and provide information on procedures or policies.o Train new team members, Identify and resolve customer complaints and driving sales and staffing and Payroll.