Christopher Smith

Christopher Smith Email and Phone Number

Founder and Principal Consultant @ StratEx Partners Advisory
New York, NY, US
Christopher Smith's Location
New York City Metropolitan Area, United States
About Christopher Smith

Visionary leader with expertise in setting strategy, leading operations, driving transformation through process re-engineering, digitalization, and execution in the industrial services industry. Demonstrated success transforming marketing into a revenue-generating sales partner and driving efficiencies in distributed field operations, resulting in increased revenue, profit growth and customer retention. Strategic thinker, recognized for exceptional communication, collaboration and interpersonal skills with extensive experience providing counsel to senior executives on highly visible business challenges. Talented leader in building high performance teams, through hands-on, active coaching inspiring momentum to achieve business goals.NOTABLE CONTRIBUTIONS✓ Led strategic shift to the Internet of Things (IoT), building digital, technical, commercial, and operational capabilities.✓ Partnered with Sales, designing and executing successful revenue generating go-to-market strategies.✓ Transformed global marketing and product strategy organization by developing customer digital tools, digital marketing capabilities and eCommerce solutions to enable customer self-service and supplementing local sales teams.✓ Drove $150M transformational initiative (eLogistics) cited as, “The most significant sales and field initiative by Otis in decades” receiving the UTC Board of Directors highest award.✓ Built entire service organization for private equity backed company including sales operation, metrics, CRM deployment, digital field tools, call center, and standardized commercial contracts with improved terms and conditions.CORE COMPETENCIES✓ Strategic Vision and Execution | Metric Driven✓ Private Equity Experience | Business and Financial Acumen✓ Business Optimization | Digital Transformation✓ Marketing Strategy | Go To Market Expertise✓ Process Re-Engineering | Continuous Improvement✓ Operations | Project Management✓ Team Builder and Motivator

Christopher Smith's Current Company Details
StratEx Partners Advisory

Stratex Partners Advisory

View
Founder and Principal Consultant
New York, NY, US
Website:
actionelevator.com
Employees:
1
Christopher Smith Work Experience Details
  • Stratex Partners Advisory
    Founder And Principal Consultant
    Stratex Partners Advisory
    New York, Ny, Us
    View
  • Action Elevator Company
    Executive Board Member
    Action Elevator Company Nov 2024 - Present
    Baltimore, Maryland, United States
    Member of the Board of Directors focused on strategic planning and building out the platform business to support aggressive growth. Driving systems and process improvement while attracting exceptional talent. Identifying and evaluating acquisition targets.
    View
  • Stratex Partners Advisory
    Founder And Principal Consultant
    Stratex Partners Advisory Nov 2023 - Present
    New York City Metropolitan Area
    Advise and guide executive leadership to unlock their business's full potential through StratEx Partners. Leveraging transformative strategies to drive growth, streamline operations, and maximize profitability. Benefit from expertise in strategic vision, digital transformation, and operational excellence to achieve sustainable success.
    View
  • Otis Elevator Co.
    Senior Vice President, Global Modernization Transformation And Acceleration
    Otis Elevator Co. Apr 2023 - Oct 2023
    Farmington, Connecticut, United States
    Named leader of Otis’ Fifth Strategic Pillar: Modernization, a $1.7B business line with the highest growth potential. Managed 8 direct reports in 8K employee organization. Led P&L of $1.7B, including executives in each of the company’s 4 global regions. Set up a new, matrixed organization to drive planned high double-digit CAGR. Established a 3-pronged strategy and quantified investments needed to support development of product packages, enhance sales effectiveness, and simplify and digitize processes. Reported to Executive Vice President and Executive Leadership Team member.
    View
  • Otis Elevator Co.
    Vice President, Distributor Strategy
    Otis Elevator Co. Jul 2021 - Mar 2023
    Farmington, Connecticut, United States
    Selected to lead new strategy to develop and implement an integrated distributor growth and management program for this $75M business line, with the primary focus on ensuring success in Africa, the region with the highest growth potential. Developed a growth mindset in this underutilized channel for Otis (outside of China), achieving 10%-unit sales increase. Launched a new distributor hub to simplify sales and technical support by leveraging existing Otis tools. Aggregated disparate sales and support organizations into a single, global specialized team, reducing costs by 25%.
    View
  • Otis Elevator Co.
    Vice President, Marketing And Product Strategy
    Otis Elevator Co. Nov 2018 - Jun 2021
    Farmington, Connecticut, United States
    Built and led a new global marketing and product strategy organization with 15 direct and 135 indirect employees. Modeled best-in-class B2B organizations and established 5 pillars: marketing strategy, product marketing, demand generation, field marketing, and marketing operations. Designed and launched website, improved Search Engine Optimization (SEO), added digital marketing and telemarketing channels, which led to marketing filling ~30% of the sales funnel, reducing reliance on high-turnover local sales organization. Introduced 3 new online configuration tools over 9 months, targeting largest market segment (1-2 Unit projects), typically neglected by the branch organization. Received CEO Award for “Pace of Innovation” for introduction of new global product.
    View
  • Otis Elevator Co.
    Vice President, Service Innovation
    Otis Elevator Co. Dec 2016 - Nov 2018
    Farmington, Connecticut, United States
    Recruited back to Otis to accelerate the digitization and transformation of the global service business. Resulting in the IoT solution as a business imperative. Since 2018, grew to ~30% connected units across the Otis service portfolio. Developed the connected elevator strategy, shifting engineering and digital technology resources to IoT solutions. Created branding and go-to-market approach in the form of tiered subscription services, leading to $15M in incremental, recurring, subscription revenue by 2023. Introduced new remote field support technologies, reducing equipment downtime to remove a key customer pain point.
    View
  • Schindler Group
    Vice President, Digital Business Development
    Schindler Group Jun 2016 - Nov 2016
    Ebikon, Lucerne, Switzerland
    Set go-to-market strategy for nascent IoT program. Developed organizational vision to leverage IoT strategy with significant impact to revenue streams, field efficiencies, and redesign the customer experience. Commissioned a 1K-person customer survey to identify customer pain points, redesigning service offerings to dramatically improve customer loyalty as measured by the Net Promoter Score (NPS). Revamped sales and operational use of remote monitoring, developing 3 Schindler Digital tiers segmented by customer needs, resulting in incremental revenue and improved field efficiency.
    View
  • Hoodz International
    Owner, Entrepreneur | Central And Eastern Ct
    Hoodz International Dec 2011 - Jul 2016
    Hartford, Connecticut, United States
    Built new, recurring revenue, fire protection services business. Executed sales and operational strategy with business partner. Developed all processes and procedures. Hired general manager to run day-to-day operations. Recognized as one of the fastest growth franchises in 1st year of over 170 franchises nationwide as measured by newly acquired customers and revenue.
    View
  • Schindler Elevator Corporation (U.S.)
    Director Of Marketing, Communications And Customer Experience
    Schindler Elevator Corporation (U.S.) Sep 2012 - Oct 2015
    Morristown, New Jersey, United States
    Led marketing, internal, and external employee communications organization of $1.8B US organization with 5,500 employees. Drove customer loyalty through implementation of Net Promoter Score metric into the organization. Re-branded service business to revive growth in highest margin segment, reversing a multi-year slide. Re-vamped internal employee communications program after dismal employee engagement survey results, achieving immediate positive results of 5 pts. Conceptualized, designed, and launched a new architect and specifier configuration tool to support the new installation business called Schindler Plan. Doubled site traffic including drawing and specification downloads.
    View
  • Fire And Life Safety America
    Vice President, Service
    Fire And Life Safety America Jul 2008 - Nov 2011
    Richmond, Virginia, United States
    Recruited to build and aggressively grow the recurring service segment for this construction-focused company. Held full P&L accountability with 650 employees in 11 offices. Led team of 24 with 7 direct reports. Developed and executed the service growth strategy. Developed robust ROI model, presented, and secured approval from the Board to invest in an expanded sales force. Grew sales team from 7 to 38, adding sales management structure and organization. Built a national accounts team, tripling sales from $5M to $15M in 3 years. Integrated 2 acquisitions and opened 2 greenfield service branches. Grew service sales from $15M to $45M in 3½ years. EBITDA grew at a similar rate.
    View
  • Utc Fire & Security
    Director, Field Operations
    Utc Fire & Security Oct 2006 - Jul 2008
    Farmington, Connecticut, United States
    Global function dedicated to driving field efficiency initiatives throughout the workforce of 11K installation and service technicians in 40 countries, representing $2.5B in revenue, and $1.1B of field costs. Led 5 direct and 14 indirect reports. Delivered $15.0M of savings in 2007, establishing standard metrics and driving monthly reporting. Developed and implemented system installation standard work to reduce margin erosion, due to process breakdown between the estimate, order, field installation process and handover to customer. Created and implemented a branch manager’s guide and a 1-day training program across a population of 330 offices.
    View
  • Otis
    Director, Elogistics
    Otis 2003 - 2006
    Farmington, Connecticut, United States
    Led $50M Business Process Transformation for this end-to-end process re-engineering program built to drive standard work and combine all new equipment processes into one global software system for Otis’ $3.5B new equipment business.
    View
  • Otis Elevator
    Service Product Manager
    Otis Elevator 2000 - 2003
    Farmington, Connecticut, United States
    Established Internet strategy for Otis North America and developed new contracts and marketing material for 350 person national sales force.
    View
  • Otis Elevator Co.
    General Manager
    Otis Elevator Co. Jun 1996 - May 2000
    Baltimore, Maryland, United States
    Managed $20M P&L for one of Otis' largest branches with 13 direct and 80 indirect reports. Reversed performance of a no-growth, high cancellation rate region. Replaced 50% of direct reports and poor performing field employees, optimizing customer satisfaction resulting in renewed growth and improved margins.
    View

Christopher Smith Education Details

Frequently Asked Questions about Christopher Smith

What company does Christopher Smith work for?

Christopher Smith works for Stratex Partners Advisory

What is Christopher Smith's role at the current company?

Christopher Smith's current role is Founder and Principal Consultant.

What schools did Christopher Smith attend?

Christopher Smith attended Northwestern University - Kellogg School Of Management, Trinity College-Hartford, Longmeadow High School.

Who are Christopher Smith's colleagues?

Christopher Smith's colleagues are Josh Marshall, Chase Pendleton, Lisa Bona, Kelly Calhoun, Nicole Slacum, Richard Sousa, Ronald Ditzler.

Not the Christopher Smith you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.