Maintain corporate equipment in accordance with business requirements, develop and monitor equipment testing schedules, and delegate duties to junior technicians.  Make decisions and solve problems, monitor processes and materials, evaluate equipment information to ensure conformity to industry standards.This includes new store builds, service calls, troubleshooting / installing cisco networks, switches, routers, cradle points, MDF / IDF racks, UPS, fiber optics, Cat5e / Cat6, patch panels, cable management, cctv, stereos, speakers, alarms, fire alarms, access points, battery, home theater, VOIP, I.T., helpdesk, systems engineer, printers, fax machines, scanners, lighting, kiosks, credit card readers, POS, cash drawers, electronics, robotics, mobile phone repair, production, procurement, hardware, software, windows 7 to windows 10 migrations, project management, lead technician, t.v. mounting, operating lifts, etc.

Provide excellent service to existing customers, troubleshoot with NOC team over the phone. Work alone and in a team environment. Ensure everything is working in a timely manner without sacrificing quality or costs.

Under the guidance of a Project Manager, duties included collection of data, performed analysis, provided recommendations and presented results to the project team. Attended weekly meetings with the Project Manager, Engineers, Master Scheduler and Management to plan our attack for the dynamic environment in the enterprise. Handled numerous components related to the project both in an independent and team environment. Adapted to the dynamic environment at UC Davis and completed all required tasks on time. Set dead lines with team to deliver results and created processes for daily tasks. Made formal presentations to communicate results to various management levels and engineers. Developed new approaches for finding additional needed information. Critically thought of ways to solve problems and best practices necessary to deliver  measurable outputs by team.   Resolved conflicts between team members and different departments and helped sustain a solid working relationship. Trained staff on new processes and soft skills to ensure customers received professional service with minimal downtime. Allocated tasks to team and ensured quality was met.   Met with Doctors, Nurses, Management and staff to answer any concerns or questions about the process involved and reassured them that everything would be working by the next business day.

Responsible for all low voltage work.

Manage moderately complex vendor agreements and relationships. Deliver against corporate initiatives related to cost reduction, cost avoidance, and vendor rationalization, communicate and collaborate with internal departments to negotiate vendor agreements. Build strong relationships with internal and external customers and vendors. Assist in providing support, education and training to staff to build risk awareness within the company. Perform miscellaneous duties for the Vendor Management and Real Estate Management teams. Account for inventory, budgeting, billing and tracking orders. Educate branch managers on ordering process and configuration. Train Employees - On-boarding, Imaging, Procurement, Share Point, Outlook.Office365, Outlook, Printers, Skype, Active Directory, Configuring Systems, Repairing Hardware, Issuing Licenses. * Field Technician - Travel to various branches to support upgrades and special projects. * Desktop Technician – Repair, replace and upgrade existing systems hardware such as RAM, SSD Hard Drives, LCD, Video & Sound Cards. *Help Desk Support - Provide technical support and customer service by utilizing remote software including Dameware, Logmein123 and Go-To-Assist.

Scheduled appointments with customers and served as a Field Service Engineer across a 100-mile radius and provided computer repair services to residential and commercial clients. Serviced laptops, desktops, printers and servers. Managed daily tasks for pick up and delivery of all computer equipment and ensured used parts were shipped back to warehouse. Communicated effectively with engineers while working remotely and closed all opened tickets by the end of the day.

Maintained relationships with existing customers, scheduled appointments, installed hardware and software, shipped parts back to headquarters.

Responded to customers, events, and project manager's requests as they occurred, supported a variety of systems and tasks, including network infrastructure, O/S and applications, database management, software security and anti-virus. Maintained computer-based systems to meet business requirements that included LAN, WAN, telephony, data centers and client's PCs.

Deciphered information from equipment manuals and schematics to troubleshoot various types of equipment malfunctions. Performed evaluations of new technologies with potential application as a new process or as a modification to existing equipment. Assisted engineers, production managers, technologist and lead in assessing the impact of equipment malfunction. Maintained and repaired electro-mechanical equipment. Worked in a class 1 clean room factory environment and helped to optimize the operation of manufacturing equipment in order to minimize costs and production time. Recognized and corrected any safety deficiencies that might be present in the production machines and processes with the use of hand and power tools. Helped create manufacturing equipment that is effective. Controlled robotic and automated equipment. Performed troubleshooting tests when equipment malfunctioned, in order to determine the issue and then repaired the problem from there. Proficient with computers and able to use Auto CAD. Collected and analyzed data from machines and its users, in order to detect inefficiencies and suggest solutions to electro-mechanical upgrades and issues. Strong problem solving skills, as well as the ability to multitask.

Directed a 10,000 piece motherboard project and managed over 20 employees which encompassed training, planning, ordering, budgeting and deployment. Completed the project on time, under budget, and generated more opportunities. * Promoted to Lead Technician and trained all new and existing employees.

Worked in a class 10,000 clean room environment and operated a Micro Optical Welding Station that required the ability to work with robotic tools, optical lenses and fiber optics.* Saved Intel $70,000 during a conversion to compressed work weeks devoid of double time. * Broke the record for the most output ever by any technician at Intel.

Led historical, technical, and general tours to the public. Created interactive classes for students ranging from 2nd grade all the way up to college students at UC Berkeley about electronics technology.