Christopher Solomon Email & Phone Number

Glen Allen, Va, Us

Conway, Sc

-Provided 24 hour technical assistance to 2000+ users in a healthcare setting.-Acted as a mentor to new hires. Supplied them with necessary knowledge on the various systems in the workplace. -Ensured that all calls/problems were documented and worked on through our ticketing system; ServiceNow. -Led a team of Helpdesk Analyst in the deployment of multiple offices. Insuring that all technology assets were configured and operational when users needed them to be. -Utilized KACE Systems Management Appliance for inventory of IT assets. Making sure that all new computers were tagged and processed through our Asset tracking software. -Backup for PACs administrator: Assisting administrator with the storage, monitoring, and management of radiology systems. -Configured and maintained Fujitsu scanners -Extensive use of Microsoft Active Directory. -Use of Microsoft Management Console snap-ins. E.G Print Management, Exchange server, group policy management.

Conway, Sc

-High volume, and fast paced customer service troubleshooting.-Troubleshooting home users and business users wireless networks by phone and remotely.-Troubleshooting Optical Network Terminals for customers that had fiber to their premise.-Explained solutions for customer problems on a level that was easy for them tocomprehend.-Managed calls in a timely manner, and supply the best customer service.

Myrtle Beach, South Carolina

-Access point configuration, and installation-Hands-on Experience with using Linux to test Server Hardware. -Managed disaster recovery with various technologies; Veeam and tape media. .-Deployed IP phone solutions for multiple clients.-Ran cable for SOHO networks. Worked with client to suit their needs.

Myrtle Beach, South Carolina Area

-Managed the computer systems for multiple locations. Making sure that maximumuptime was achieved at all locations.-Completing tasks in a timely manner and documenting my assigned tickets using KACEhelpdesk ticketing system-Ensured that the POS systems were configured to allow the user the ability to takepayments at that protecular kiosk.-Utilizing active directory to ensure that company assets were given the correct access tothe network.

-Client computer repair: Mac, Linux, and Windows machines. -Applying quality customer service to every client. -Establishing trust with every customer that required help with their systems. -Running antivirus software on client machines. -Applying backups for every client machine. -Reinstalling Operating systems.

Associate'S Degree, Computer Networking

Education record