Sales Director- Broker Connection Program (Shared Resource Program) December 2011- PresentSupport the South Region field offices to increase sales among high potential Unum brokers through education, prospecting and marketing support and business plan design.Authored current Unum US Consumer Strategy; secure all-employee adoption of the initiative through successful business partnerships with Benefits, Client Services, Marketing, Corporate Research, Corporate Communications and IT, among others, to facilitate more effective consumer-oriented internal and external communications and processes. Led to 2012 Clearmark Award from the Center for Plain Language.Architect and business leader for a corporate-wide enrollment initiative, Customer Engagement and Retention Program, testing alternative communication and education strategies that yielded a 17% increase in employee-paid participation.Business partner with Enrollment to drive more effective benefit counselor training, print and web-based decision support material and user interface resources to support increased customer retention and higher employee participation rates.Corporate leader responsible for creating and monitoring Consumer Experience Scorecard, driving the cross-functional Consumerism Ambassador Team mission and presenting the Consumer Strategy story to clients and prospective clients.Business owner for enhanced interactive tool that fosters employee self-service to learn about benefits, enroll, manage their account and conduct claim activity.Mapped out the consumer-facing Unum US business process and created a Consumer Simulation Day to holistically demonstrate and assess the process for senior management/selected functional areas; education program led to claim process review teamsManager, two Aspiring Leadership teams 2009 and 2010Led successful cross-functional teams; integrated health and wellness into Unum’s offering and changed communication culture

Administered effective and efficient management and forecasting of active, complex Long Term Disability claim block (Rolling inventory of 500-750 claims); regularly exceeded portfolio goals Ensured thorough, fair, and objective claim evaluations and compliance with regulatory and procedural requirements while maintaining the highest level of customer service through one-on-one coaching, segment reviews and in-unit roundtablesDemonstrated commitment and accountability for identifying and developing direct reports, promoted employees within career path and coached others into other functions across Unum USIntegral member of cross-functional team responsible for the creation and development of the Select Income Protection product offering; Account Manager for all Unum Educator/Select customers and brokers

Primary benefits contact for large case policyholders (1,000+ lives ); provided consultative services to designated field offices Represented Unum’s Value Story to brokers and decision makers in finalist visits with 100% close rate

Lead role in initial development of NaviLink; a claim management system used by over 3,000 claims professionals; led the exploration of high-level and detailed business requirements and logical design documentation for the systemActed as single point of contact for IT through the various stages of NaviLink developmentCo-facilitated multiple workflow sessions to develop a consolidated, cross-site workflow to accompany the NaviLink system

Successfully managed assigned caseload and built relationships with external stakeholders through proactive communication of timely, accurate claims decisions