Christopher St. John Email & Phone Number

Sales Director- Broker Connection Program (Shared Resource Program) December 2011- PresentSupport the South Region field offices to increase sales among high potential Unum brokers through education, prospecting and marketing support and business plan design.Authored current Unum US Consumer Strategy; secure all-employee adoption of the initiative through.

Administered effective and efficient management and forecasting of active, complex Long Term Disability claim block (Rolling inventory of 500-750 claims); regularly exceeded portfolio goals Ensured thorough, fair, and objective claim evaluations and compliance with regulatory and procedural requirements while maintaining the highest level of customer.

Primary benefits contact for large case policyholders (1,000+ lives ); provided consultative services to designated field offices Represented Unum’s Value Story to brokers and decision makers in finalist visits with 100% close rate

Lead role in initial development of NaviLink; a claim management system used by over 3,000 claims professionals; led the exploration of high-level and detailed business requirements and logical design documentation for the systemActed as single point of contact for IT through the various stages of NaviLink developmentCo-facilitated multiple workflow.

Successfully managed assigned caseload and built relationships with external stakeholders through proactive communication of timely, accurate claims decisions

Bachelor'S, History

Education record