Manage a business portfolio with $45M in revenue, setting the strategic direction for operations, human resource, talent management and business development initiatives.Lead, direct and coordinate a team of Account Managers, Recruiters, Service Coordinators, and external partners to deliver the highest level of customer service - ensuring client, contractor and employee retention.Conduct and continuously improve performance optimization of team members, ensuring team KPI’s are reasonable set and achieved while greatly exceeding company KPI expectations.Identify, assess, select and manage suppliers and strategic partners to support operational strategies and leverage maximum delivery of services for Develop best-in-class sourcing and talent attraction strategies leveraging relationships, local resources, technology, data, market trends and industry standards.Create, maintain and continuously grow a well-qualified and diverse pool of top-tier candidates to meet current and future client and business needs.Spearhead local marketing and public relations strategies to include participation in industry functions, volunteering for industry Boards and Committees and identifying earned-media opportunities to promote the services and image of Airswift.Utilize online social networking, job boards, community involvement, professional networking, and local media resources to attract top-tier talent for our clients.Lead Business Development efforts, supporting business growth locally, nationally and globally.Manage complete onboarding process and new-hire training with a focus on retention and employee experience.

As the Business Manager for Alaska, I drive company culture with a deep commitment to our values: Knowledge, Partnership, Innovation and Change. I manage a robust client portfolio and aim to expand our Alaskan footprint – we specialize in oil and gas contracting, engineering, IT, telecommunications, financial support, payroll and HR services. Answering directly to the President, I build, evolve and manage both a business strategy and a delivery team. My role consists of P&L management, budgeting, RFP execution, contract management, forecasting, marketing, business development, account management and recruiting. Together, our team delivers top-tier service to both our clients and employees while utilizing the company's proven best-practices, industry knowledge and expert staff.

Working directly with the People and Culture Director, I work closely with Hiring Managers and Project Teams to determine technical and craft resourcing requirements. I manage high and low priority job requisitions while managing all aspects of the recruitment process including: role description development, drafting and posting of job advertisements on a wide range of media, resume screening and selection, interview scheduling and execution, reference and background checks, salary negotiations, providing offers of employment, arranging pre-employment Medical, Drug and Alcohol screens, and conducting the on-boarding process of newly hired employees - all while ensuring a positive candidate experience through effective communication, presenting Wood as the "employer of choice".I manage the internal Applicant Tracking System; Build and maintain a database of potential candidates through various networking techniques, while staying current on various industry trends and best practices of effective recruitment. I lead regular meetings with Hiring Managers, driving accountability for prompt feedback on candidates to progress the recruitment process efficiently and effectively.

As the Kelly Services District Manager of Alaska, I enforce a high standard of customer service toward our talent, customers and internal staff because I believe that offering the best experience begins with a positive company culture. I develop and implement a strategic sales plan to grow and service new business while retaining valued Kelly Services customers. I actively seek out mutual beneficial opportunities between Kelly Services and businesses throughout the community. Using strong selling tools and persuasive sales techniques, I uncover needs from businesses and share the appropriate Kelly Services' benefits that will help businesses operate more effectively.I manage, analyze and track a multi-million dollar Profits & Loss report - I'm responsible for the overall profitably of Kelly Services throughout the state. I conduct daily goals meetings with my staff and attend weekly production meetings with the Regional VP to discuss branch operations, and corporate needs and resources.I utilize my managerial skills to lead a strong, professional team that expertly recruits, trains, screens and hires talent that adheres to our clients needs and requests. I manage the overall quality assurance of my branch to ensure all employees follow state and federal laws in terms of I-9 verification, background checks, drug screening and other qualifying matters as it pertains to each individual customer's expectations.

I led the marketing and advertising strategies for the Client Services department of one of the largest Advertising/PR firms in Anchorage, AK. My purpose was to have a understanding of my clients'​ needs and communications objectives. Through direct communication with my clients and vendors on a daily basis, I lead teams in completing evolving objectives while developing equally beneficial relationships. I researched issues on a daily basis that affect clients image and the marketing community. Through measurable goals and tasks, I managed and wrote communication plans, media plans, advertising plans and marketing plans that routinely exceeded clients expectations and maximized profitability. My responsibilities include:Offering forward-thinking strategies to understand client needs and proactively identify solutions to increase value of our agency.I oversee multiple client budgets and deadlines.I effectively assign, delegate and monitor projects to completion.I develop and manage client brands across all platforms.I'm able to problem-solve in high-stress environments.Collaborate with and support agency leadership to develop proposals and pitches for new business opportunities.I lead account coordinators and executives to ensure daily client satisfaction in all areas of account service.I work hand-in-hand with designers to provide creative direction.

As an Account Executive I targeted and developed new and prospective clients by attending networking functions, calling on leads and attending trade shows. I played a key role in the development and presentation of proposals for clients and keep Account Supervisors informed of potential projects, along with probability of securing the projects. I represented my companies brand in all interactions while demonstrating knowledge and support of company mission, vision, values, standards, policies and procedures to attract and retain clients who align with our company's agenda. I maintained regular communication with clients before, during and after project completion to ensure expectations are being met or exceeded while effectively relating to internal and external stakeholders. I regularly performed market research and analysis to determine the best direction for the strategic growth of the company, monitored external and internal environment for development of potential new market segments and assisted in planning and publicizing any event that highlights our company's services and accomplishments. I actively participated in public speaking to community organizations and trade shows to enhance public relations, marketing and development of clients and the company I represented.

Led a team of 20 personnel and 4 offices throughout the Salt Lake area in the recruiting, screening, and qualifying applicants for military service. Set high goals and standards for my regional team and met or exceeded monthly goals on a regular basis. Conducted monthly quality control inspections and held weekly trainings sessions to ensure the highest standards were upheld. Consistently outperformed competitors in eight separate geographic locations. Valued integrity, loyalty and teamwork to drive success. Proficient in data management, Microsoft Word, Excel, and Power Point.Utilized in-depth knowledge of how to search out and close sales opportunities to mentor office managers and set them up for success. I developed a broad based, multi-program marketing plan to saturate entire area of responsibility, with over 90% market penetration.Completely devoted to the professional development of subordinates. Team player mentality. Supervised team members that consistently perform at the highest levels, earning national recognition, along with countless promotions and awards. Taught Professional Selling Skills and Sales Coaching through Achieve Global to 23 classes of students within 14 states. Tracked and maintained a travel budget of over a million dollars.

Responsible for supervision of 60-100 personnel with very high client and employee retention. Focused on quality control procedures to determine long and short range operational requirements to ensure cost effectiveness of division to keep in line with corporate cost cutting tactics. I valued time-management and attention to detail during the planning and execution of projects and production. I set and achieved monthly operation targets, goals, and sub-goals assigned by corporate headquarters. Responsible for tracking training pipeline requirements and maintained over 100 training files for staff. I conducted weekly inspections on over 25 departments throughout the company to ensure compliance with Department of Defense mandates with zero discrepancies.

I developed sales marketing strategies consisting of effective brochure racks and poster placement coupled with weekly marketing booths. I built community relationships with local business, high schools and universities to maintain and grow accounts. My productivity led our sales office to the Sales Station of the Year in 2010. After being meritoriously advanced, I was promoted to Sales Manager where I led our office to repeat as Station of the Year in 2011.

Managed a team of Human Resource Specialists. Created and edited company directives, awards, and performance evaluations. Tracked employee qualification standards, pay scales and leave policies. Managed training records and service records to ensure accuracy.