Christopher Stancil Email & Phone Number

Cupertino, California, United States

• Develop and empower a team of twelve Operations Specialists on daily tasks, including: inventory, product runs, returns, cycle counts, merchandising, and feedback, while challenging them to think differently
• Organize inventory products for quick runner times and ease-of-access, and maintain a daily organizational task list in accordance with company policies and product launches
• Communicate inventory, staffing, and business needs to the leadership team daily

Cupertino, California, United States

Cupertino, California, United States

- Supported engineers from the hardware team to fabricate fixtures and test parts, mockups, and modifications of prototypes- Managed and order machine shop equipment, parts, and materials for the lab - Prioritized and arranged projects according to deadlines, timeframe for completion and amount of work needed for completion

Cupertino, California, United States

• Developed test plans and cases, including automation testing, manual testing, and Radar issue tracking
• Completed manual and/or automated tests to qualify product releases
• Partnered with developers to isolate and solve problems
• Provided status updates on product readiness and releases
• Managed software issues by finding, diagnosing, documenting, and regressing software issues
• Communicated customer issues and concerns, emphasizing customer impact, and escalated as needed to solve problems in a timely manner

Greater New York City Area

• Provided feedback and recognition team members based on my observations of customer interactions
• Responded to customer escalations and inquiries, seeking partnerships when resolutions were needed
• Strategized in adjusting the employee journey, spontaneously, to meet the customer and employee traffic demands
• Created an engaging and fun atmosphere for employees that encouraged team collaboration and involvement, around demoing our new 5G iPhones with our customers in order to drive individual/store results
• Analyzed performance metrics and team behaviors to develop strategies on improving customer and employee experiences.
• Ensured that team members complied with health and safety protocols regulations to COVID-19 policies and procedures

Greater New York City Area

• Fostered customer expectations on their repairs with constant communications
• Ensured accuracy and consistency within internal repair management systems
• On-board 100+ new employees, training them on complex systems used to manage inventory, customer databases, and creating proper escalations to Customer Relations, Executive Relations, and AppleCare
• Executed company initiatives, including; recalls, training for servicing new products, and processing Early Field Failure Analysis product captures for Apple Engineering
• Mentored and empower Genius admins on improved processes, increased workflow, customer satisfaction, peer relationships, and fearless feedback.
• Allocated service parts, research and resolution of inventory variances, and discrepancies using SAP and Apple Internal Inventory Maintenance Systems.

Cupertino, CA

• Performed user-acceptance testing on internal Retail apps for new and legacy features, while conducting tests for projects simultaneously across these applications
• Conducted on-device testing with emphases on functionality, log collection, regression, localization, and accessibility
• Tracked issues via Radar, including record management, debugging, and tracking issues reported, while providing timely reportsto the greater development team
• Managed multiple complex projects while setting and prioritizing assignments to meet daily testing coverage goals

Greater New York City Area

• Supervised inventory accuracy of numerous Apple products and ensured we were meeting our company standards for accuracy and reporting any unit loss or gain that may occur
• Audited and reconciled inventory of 13,000+ product units, including bi-annual physical inventory, maintaining a total accuracy of 99.27%, 1% inventory loss goal, and shrink goal of 0.33%
• Exceeded in-store inventory results using SAP systems, upholding Apple brand standards for front and back-of-house locations
• Guided all teams in the store to ensure company standards and processes are maintained to ensure a positive customer experience

Atlanta, GA - Hempstead, NY

• Hosted special projects, including designing and facilitating “Do It Yourself” workshops and projects
• Reconciled inventory reporting and financials for leadership team, highlighting areas of opportunities and strengths
• Trained new hires for all departments, including courses on company standards, policies, visual standards, and department-specific training