Christopher Stancil Email & Phone Number

Cupertino, California, United States

•Develop and empower a team of twelve Operations Specialists on daily tasks, including: inventory, product runs, returns, cycle counts, merchandising, and feedback, while challenging them to think differently•Organize inventory products for quick runner times and ease-of-access, and maintain a daily organizational task list in accordance with company policies and product launches •Communicate inventory, staffing, and business needs to the leadership team daily

Cupertino, California, United States

Cupertino, California, United States

- Supported engineers from the hardware team to fabricate fixtures and test parts, mockups, and modifications of prototypes- Managed and order machine shop equipment, parts, and materials for the lab - Prioritized and arranged projects according to deadlines, timeframe for completion and amount of work needed for completion

Cupertino, California, United States

•Developed test plans and cases, including automation testing, manual testing, and Radar issue tracking •Completed manual and/or automated tests to qualify product releases •Partnered with developers to isolate and solve problems •Provided status updates on product readiness and releases •Managed software issues by finding, diagnosing, documenting, and regressing software issues •Communicated customer issues and concerns, emphasizing customer impact, and escalated as needed to solve problems in a timely manner

Greater New York City Area

•Provided feedback and recognition team members based on my observations of customer interactions •Responded to customer escalations and inquiries, seeking partnerships when resolutions were needed •Strategized in adjusting the employee journey, spontaneously, to meet the customer and employee traffic demands •Created an engaging and fun atmosphere for employees that encouraged team collaboration and involvement, around demoing our new 5G iPhones with our customers in order to drive individual/store results •Analyzed performance metrics and team behaviors to develop strategies on improving customer and employee experiences. •Ensured that team members complied with health and safety protocols regulations to COVID-19 policies and procedures

Greater New York City Area

• Fostered customer expectations on their repairs with constant communications• Ensured accuracy and consistency within internal repair management systems• On-board 100+ new employees, training them on complex systems used to manage inventory, customer databases, and creating proper escalations to Customer Relations, Executive Relations, and AppleCare• Executed company initiatives, including; recalls, training for servicing new products, and processing Early Field Failure Analysis product captures for Apple Engineering• Mentored and empower Genius admins on improved processes, increased workflow, customer satisfaction, peer relationships, and fearless feedback.• Allocated service parts, research and resolution of inventory variances, and discrepancies using SAP and Apple Internal Inventory Maintenance Systems.

Cupertino, Ca

• Performed user-acceptance testing on internal Retail apps for new and legacy features, while conducting tests for projects simultaneously across these applications• Conducted on-device testing with emphases on functionality, log collection, regression, localization, and accessibility• Tracked issues via Radar, including record management, debugging, and tracking issues reported, while providing timely reportsto the greater development team• Managed multiple complex projects while setting and prioritizing assignments to meet daily testing coverage goals

Greater New York City Area

• Supervised inventory accuracy of numerous Apple products and ensured we were meeting our company standards for accuracy and reporting any unit loss or gain that may occur• Audited and reconciled inventory of 13,000+ product units, including bi-annual physical inventory, maintaining a total accuracy of 99.27%, 1% inventory loss goal, and shrink goal of 0.33%• Exceeded in-store inventory results using SAP systems, upholding Apple brand standards for front and back-of-house locations• Guided all teams in the store to ensure company standards and processes are maintained to ensure a positive customer experience

Atlanta, Ga - Hempstead, Ny

• Hosted special projects, including designing and facilitating “Do It Yourself” workshops and projects• Reconciled inventory reporting and financials for leadership team, highlighting areas of opportunities and strengths• Trained new hires for all departments, including courses on company standards, policies, visual standards, and department-specific training