Christopher Stanley Email & Phone Number

Buffalo, New York, United States

Helps with the due diligence and underwriting process for deals on our platform.Primarily communicate with business partners and their to validate cost and timing of sales orders, which includes tasks such as: - Communicating directly with businesses and their suppliers to better understand timing, costs, quantities, and item details listed on sales orders- Ensure that suppliers answer key questions completely and in a timely manner- Work closely with the sales team to ensure that items listed in consignmentopportunities are representative of the confirmed sales orders- Complete due diligence checks related to supplier trust and product accuracy- Upload appropriate documentation into the platform, including registrationdocuments, invoices, certifications- Educate businesses on the supplier verification process as well as walking themthrough portions of the platform such as linking their bank account.- Looks for problem areas in the process and opportunities for improvement- Facilitate payouts to suppliers and reimbursements to businesses- Contract review- Protection of company assets - Training overseas hires for position(s)- Create and implement new policies for better work efficiency and work flow.

Buffalo, New York, United States

Remote

Make determinations on eligibility issues and complete written decisions to parties of interest following policy, legal precedents and state and federal law.Review reports on unemployment insurance activity; identify and correct errors and conduct follow-up with appropriate parties as necessary.Duties must include providing information and assistance to customers by receiving and processing information and; assisting or directing customers in implementing and completing necessary steps to resolve issues or satisfy inquires.• Research and work unemployment claims within a specified deadline • Pandemic Unemployment Assistance (PUA) claims / Incarceration claims / Weekly Benefit Amount (WBA) issues • Make outbound calls as needed to contact customers • Receive inbound calls from customers and adjudicate or make a formal decision about a claim with review/approval by Supervisor • Researching/understanding/making decisions about claims • These duties must include providing information and assistance to customers by receiving and processing information and assisting or directing customers in implementing and completing necessary steps to resolve claims. • Follow state regulations and Guidelines with constantly daily changes without losing quality in work • Completing tasks on multiple Screens with own internet and equipment.

Buffalo, New York, United States

• Consistently demonstrated ownership while resolving complex customer service issues • Researched fraud claims from partner merchants and customers • Maintained standards of customer focus • Facilitated escalation of issues to appropriate internal partners • Created and implemented a performance score card that management utilized to make sound personnel decisions. • Managed fraud work queues which led to a 20% reduction in invalid referrals. This allowed victim cases to be investigated and addressed in a timely manner. • Identified fraudulent activity on customer’s tax return by being proficient with all fraud systems used for assigned job functions • Addressed identity theft and advised recommended actions to take to clear their credit and protect against future fraud • Researched, resolved, documented, and responded to customers regarding fraud • Lead team of chargeback agents by guiding them through processes to determine fraudulent activities in clients' accounts • Make-certain that all chargeback activities are handled in accordance with statutory requirements • Investigated fraudulent activity • Collected information to assist in performing detailed research to determine if fraud claim is valid • Predicted levels of fraud risk developed procedures used to control fraud risk and maximized profit • Responsible for managing monitoring and coordinating fraud risk management projects • Performs research of customer disputes regarding electronic transactions including ACH, Credit Card, Debit Card, ATM/PIN and Internet Banking/Bill Pay using a variety of systems. • Responsible for issuing provisional credit, processing chargeback’s, processing letters, and handling incoming re-presentments and arbitration cases. • Ensure compliance with Regulations E and Z while working claims.

Buffalo, New York, United States

Monitor accounts to identify outstanding debts. • Investigate historical data for each debt or bill. • Find and contact clients to ask about their overdue payments • Take actions to encourage timely debt payments. • Process payments and refunds. • Resolve billing and customer credit issues. • Update account status records and collection efforts. • Report on collection activity and accounts receivable status. • Creating and advising new employees on policies and procedures • Trainer employees and/or updating them on new procedures and policy updates from the client • Analyzing data, and financial billing of customers to create the best outcome for debt management • Working in a fast-paced environment, with changes daily • Auditing calls and listening to employee’s recordings, while creating an action plan to improve customer service

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Apply contemporary knowledge and skills in the evolving business marketplace. Analyze management processes as well as the role businesses.

Associate'S Degree, Business Administration And Management, General

Knowledge in the role of business in a global environment. An understanding of the primary functions of management and their application.

Associate'S Degree, Accountant

Analyze and prepare budgets and financial information, generate forecasts, maintain records, and make adjustments to meet objectives.