Christopher Stump Email & Phone Number

Dallas/Fort Worth Area

-Collaborated closely with the Development team to test all software patches prior to their release to all retail locations.-Created and ran SQL queries in order to provide proper test results.-Tested newly developed applications by creating test scenarios and determining whether the delivered product meets the required business requirements.-Worked on.

Dallas/Fort Worth Area

-Worked with intra-company buying team to establish all pricing intended for AT&T, Verizon and Sprint sales to all RadioShack locations.-Used RSMS and Product Information Management (PIM) software to maintain pricing as advised by our buying team.-Controlled all maintenance testing by processing sales in our point of sale system before it is released to.

Dallas/Fort Worth Area

-Supported critical stores, merchandising problems and ongoing issues that were escalated by level one agents. These included software and hardware issues, employee procedure questions and potential outages.-Used UNIX based operating system as level two support.

Dallas/Fort Worth Area

-Awarded RadioShack Employee of the Month.-Responsible for mentoring new employees and acting as the eyes and ears of the operations center.-Acted as the liaison between QA department and the operations center. -Supported the QA department which is responsible for testing hardware and software before it was mass released to the stores. -Lead tester for.

Dallas/Fort Worth Area

-Provided software and hardware support for over 5,000 locations across the United States including Puerto Rico.

Dallas/Fort Worth Area

-Provided troubleshooting support for all hardware and software issues in North America.-Responsible for initiating service for stores.

Springfield, MO

-Maintained software support for customers and remote sales personnel.-Created specific sales reports for sales using a UNIX based program.-Maintained and installed new hardware such as Dell, HP and Compaq desktops and notebooks as well as network printers.-Traveled to on-site support calls for customers.-Created and updated user accounts for staff.

Springfield, Missouri Area

-Installed, setup, and troubleshoot new services, software, and hardware including; PC's, network printers and servers.-Maintained LAN technologies. -Created and updated user accounts for staff. -Assisted in a corporate wide transition from OSB to Oracle that included training of employees. -Maintained factory production data for shop floor operations.