Christopher Terry Email & Phone Number

North Charleston, South Carolina, United States

* I look over more the 100 associates in leading an Training for them to become there best self* I have ran the store on my own multiple times an I can control the atmosphere* I take pride in my work an changing my associates life* Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.* Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.* Scheduled interviews for potential candidates and conducted reference checks prior to hire.* Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.* Coached, mentored and trained team members in order to improve their job performance.* Developed and implemented strategies to increase customer satisfaction and loyalty.* Conducted performance reviews for team members.* Maintained up-to-date records of employee attendance, payroll information, vacation requests.* Recruited and hired qualified candidates to fill open positions.* Assigned tasks to associates to fit skill levels and maximize team performance.* Enforced customer service standards and resolved customer problems to uphold quality service.* Led team meetings and one-on-one coaching sessions to continuously improve performance.* Analyzed market trends and competitor activity to inform business strategy.* Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.* Developed and implemented strategic plans to achieve company objectives.* Conducted performance evaluations, providing feedback and coaching for team development.* Streamlined communication channels, improving information flow* Resolved customer complaints and issues promptly, maintaining a positive brand image.* Enhanced customer satisfaction through the development of a customer service excellence program.* Trained employees on additional job positions to maintain coverage of roles.

Statesboro, Georgia, United States

* Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.* Maintained accurate records of employee attendance and task completion times.* Supported the manager in developing plans for future projects, initiatives and objectives.* Delegated tasks appropriately according to individual skill sets.* Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.* Held regular one-on-one coaching sessions with staff members to encourage personal development.* Motivated staff through positive reinforcement techniques.* Trained new staff in relevant processes and procedures.* Identified opportunities for process improvements, implementing changes when required.* Developed strategies to increase team productivity and improve customer service levels.* Provided support to junior staff during peak periods of workloads.* Monitored team performance against targets, taking corrective action where necessary.* Delegated daily tasks to team members to optimize group productivity.* Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.* Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.* Reviewed completed work to verify consistency, quality, and conformance.* Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Midland, North Carolina, United States

* Maintained a positive work environment that promoted collaboration between team members.* Resolved customer complaints in an effective manner while maintaining a high level of customer service.* Analyzed data from various sources to identify areas of improvement in the department's operations.* Participated in regular meetings with senior leadership to provide updates on team progress.* Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.* Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.* Collaborated with other departments to ensure alignment of goals across teams.* Established clear expectations for employees, providing guidance when needed.* Conducted regular performance reviews to assess individual team member progress.* Developed strategies for problem solving and conflict resolution among team members.* Kept work areas clean, neat and free of safety hazards to maximize efficiency.* Reviewed completed work to verify consistency, quality, and conformance.* Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.* Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Associate Of Arts - Aa, General Studies, 3.0

Education record

Associate Of Arts And Sciences - Aas, General Studies, 3.0

Activities and Societies: Football