Tier 3 Operation Center Analyst
Currentsenior management role responsible for coordinating cross-functional teams servicing billions of customers worldwide.• Strong communication skills, with the ability to translate complex technical issues for internal and external stakeholders.• Work through ambiguous situations by collaborating stakeholders and building new processes where needed.• Responsible for coordinating and managing incident resolution with speed, cross-functional collaboration, and accuracy, across all Store and Commerce domains at Microsoft, including reliability, technical, security, and data privacy; partnering with a global and broad set of Microsoft stakeholders.• Draft and deliver broad communications to over100,000 Microsoft stakeholders.
Jan 2019 - Present
