Christopher Thornton Email & Phone Number

South Carolina, United States

• Key point of contact for Customers experiencing service issues. This required the ability to empathize with the customers views and to actively find solutions concerning ongoing issues.
• Managed a group of up to 15 Customer Service Agents. This involved setting objectives, implementing training programs, and evaluating their performance on an annual basis.
• Promoted to Supervisor only 9 months after joining Maersk Line.
• Mentored Customer Service Agents utilizing the firm’s Call Quality Monitoring system. This coaching contributed to Maersk Line’s highest Customer Satisfaction rating since 2004.
• Twice awarded the Maersk Manager of the Quarter Award for exemplary service to our customers.

• Forecasted transient and group room inventory utilizing past projections and knowledge of the current market trends to predict the property’s occupancy.
• Managed group room inventory to ensure the property is maximizing its room inventory.
• Involved in determining the hotel’s rates so that they reflect the markets willingness to spend and take into account what other property’s are charging.

I helped maintain a fleet of charter sailboats.

Mba, Business

Activities and Societies: Mentoring Association

Ba, History/Intermodal Transportation