Christopher Tolbert Email & Phone Number

Co-lead interviewing process for both junior level manual and senior automation engineering candidates.Train and lead onboarding of subsequent QA hires.

Hired as the first dedicated testing professional to lead QA efforts for a development team of over 30 engineers/designers/project managers. Empowered to institute new processes facilitating the timely delivery of projects while ensuring quality. Tasked to formalize testing and deployment procedures.

Washington D.C. Metro Area

Coordinated with Software Engineering to design, develop and implement test plans as well as establish procedures to standardize QA process.Provided technical support to over 1500 users on internal systems including production, CRM, and operational tools.

Serves the primary point of contact to convert inbound sales leads. Responsible for addressing customer concerns and challenges throughout design and checkout process. Tasked with promoting repeat business and customer satisfaction through customer engagement

Supported mobile device customers and to conduct personal training sessions with customers. Assist computer technical support staff with hardware repairs. Assist in repair part inventory management.

Oversaw the development and submission of production ordering for the Mid-Atlantic Region. Managed and provided logistical support to 140+ independent dealers. Provided wholesale, retail and availability analysis in support of the region's business plans. Directed implementation of national and regional incentive programs. Key Achievements: · Successfully.