Christopher Townsend Email and Phone Number

Distinguished as a committed Business Systems Analyst within the Financial Shared Services and Process Management Office (FSPMO). Maintained and developed new SharePoint sites and applications. Provide Data Analytic support to multiple departments to support their reporting and dashboards. Key Achievements:• Employed a versatile skill set to craft innovative resolutions for an extensive array of highly escalated challenges spanning multiple departments.• Forged close collaborations with departmental stakeholders to dissect business requisites and translate them into actionable, effective solutions.• Exhibited a proactive problem-solving approach, swiftly pinpointing root causes and executing strategies that deftly addressed and mitigated issues.• Instrumental in process enhancement endeavors, skillfully detecting bottlenecks and advocating streamlined workflows.• Served as a subject matter expert, offering valuable guidance and mentorship to team members during pivotal issue-resolution junctures.• Navigated adeptly within a dynamic shared service environment, seamlessly adapting to diverse departmental contexts and ever-evolving requisites.

Core team Member for Enterprise Data Warehouse Production Support. Responsible for supporting Production jobs using Informatica and Teradata. Performs root cause analysis and correction of Data quality issues. Support overnight batch loads to ensure any failures are handled promptly and meet SLA. Maintain comprehensive and up-to-date documentation of production support processes, ensuring that all team members have access to accurate information.Key Achievements:• Successfully performed root cause analysis for data quality issues, leading to the implementation of targeted solutions that significantly improved data accuracy and reliability.• Streamlined production support processes through documentation enhancements and procedural refinements, resulting in increased operational efficiency and reduced downtime.• Exercised meticulous attention to detail during batch runs, proactively identifying potential deployment issues and preventing data problems from occurring.• Collaborated effectively with cross-functional teams to troubleshoot and resolve complex production job challenges, ensuring seamless business operations.• Played a pivotal role in ensuring the timely execution of overnight batch loads and prompt resolution of failures, consistently meeting SLAs and preserving data integrity.• Consistently provided swift and accurate solutions to highly escalated issues, minimizing disruptions to business operations and maintaining a high level of customer satisfaction.• Identified inefficiencies in existing workflows and processes, leading to the implementation of optimized procedures that improved overall operational effectiveness.

Develop and implement systems and other strategies to optimize Extract, Transform and Load (ETL) processes and data quality for the Army Recruiting Database. Manage and deliver projects and change initiatives on time and within specification. Ensure smooth operations by fixing data issues to keep jobs running and supporting current system requirements. Created Data Pipelines to support production data transfers to the data warehouse. Support new requirements by implementing new tools and creating and modifying stored procedures. Designed and developed backend processes, often under short delivery cycles, that improved performance. Conduct basic administration of IBM DataStage and use UNIX scripting to retrieve and deliver SFTP files.Key Achievements:• Delivered superior results in the face of change, transitioning from EDS to Hewlett Packard to DXC and then to Perspecta as part of multiple company acquisitions. • Ensured smooth ETL business operations by using dedication and perseverance to develop innovative solutions to complex problems and streamline processes.• Streamlined many ETL jobs that have reduced the processing time and maintenance cost of many critical interfaces.• Improved data quality for the Army Human Resource Command by deploying DataStage 11.5 and redesigning our ETL jobs to take advantage of the new Data Quality features in the tool.• Improved data quality and information availability by collaborating with the Data Warehouse team to develop a backend ETL solution for the NCOER Evaluation reporting dashboards.• Implemented the GAMAT backend process that reduced performance from 3 minutes to 10 seconds. • Implemented the backend process for the Applicant Flow Project that provides a near real-time online transaction processing (OLTP) dashboard.

Designed, installed, tested and maintained software systems for the Weibel radar (Test Pilot School, X-37) program. Integrated and operated the radar, collected and processed TSPI and imaging data products, built applications and provided software support. Updated drawings, wrote specifications, developed applications, and documented changes.Key Achievements:• Achieved personal and business goals by conducting testing and developing proof-of-concept demonstrations.• Improved reliability of the Flight Termination System by including the secured tone (High Alpha) system and enhanced FTS format in addition to the standard IRIG 20 tones.

Support the Spaceport Arrival Departure Safety (SPADS) Project by implementing new systems, correcting software errors in existing systems and improving performance through hardware upgrades. Leverage subject matter expertise (SME) to create flexible solutions and build and maintain team relationships.Key Achievements:• Enabled continuous tracking of aircraft with radar by mounting the Weibel Radar to a Kineto Tracking Mount (KTM Optical Mount) and modifying the KTM with a slip ring package. • Integrated the Vehicle Based Independent Tracking System (VBITS) and Weibel Radar with the KTM and made updates to the VBITS Ground Station Visual Basic Software.

Designed and maintained software to support the company’s move to MRO Software’s Maximo system. Analyzed and migrated data and business processes from all of the J-TECH ranges and their respective automated systems into Maximo. Key Achievement:• Modified the software to allow for FAR 45 compliance and accommodate unique customer customizations.