Christopher Vedner Email & Phone Number

Austin, Texas, United States

• Review system monitoring data to identify system and client issues via database queries, reviewing Tableau dashboards, and checking system logs. Issues are reported by opening a new JIRA or application support ticket.• Close JIRAs by providing requested reports and investigating system processes in support of internal clients and external partners.• Help ensure that the proper monitoring alarms are in place at the platform and client-specific solution level and help drive resolution to issues as required.• Interface with other Experian resources including any delivery resources working on in-flight implementations and Sales/Account Managers• Be the Technology Voice of all Experian Product, Platform and Technology

Austin, Tx

• Review system monitoring data to identify system and client issues via database queries, reviewing Tableau dashboards, and checking system logs. Issues are reported by opening a new JIRA or application support ticket.• Close JIRAs and application support tickets by providing requested reports and investigating system processes in support of internal clients, external partners, and partner subscribers.• Help ensure that the proper monitoring alarms are in place at the platform and client-specific solution level and help drive resolution to issues as required.

Austin, Texas Area

• Review system monitoring data to identify system and client issues via database queries, reviewing Tableau dashboards, and checking system logs. Manager reviewed and approved issues are reported by opening a JIRA or application support ticket.• Close JIRAs and application support tickets by providing requested reports and investigating system processes in support of internal clients, external partners, and partner subscribers after acquiring manager review and approval.

Austin, Texas Area

• Scheduled letter and email setups for vendor.• Performed quality assurance of vendor data and project management tasks, requesting rework to resolve errors.• Delivered and maintained automated solutions to meet individual needs of diverse clients.• Set up and maintained FoxPro programs & Word merge documents to produce prospect letters for pledge fulfillment and establishing emails utilizing StrongMail to remind prospects of pledges and inform of alternate payment methods.• Utilized proprietary software CampusCall and ReportsPlus to set up and manage projects and reports.• Bulk loaded prospect data into project tables ensuring data integrity to facilitate ongoing project success. Created SQL queries to satisfy client ad hoc reporting requests. • Utilized SQL and Excel functions to identify and resolve data abnormalities.• Verified accuracy of peer loads, letters and emails before implementation.• Technical Skills/Tools: SQL, Word, Excel, Outlook, FoxPro, system analysis, documentation maintenance

Austin, Texas Area

• Delivered and maintained automated solutions to meet individual needs of ~20 diverse clients; drive campaign decision making in collaboration with Project Manager, Data Analyst, and Writer by gathering required information during client meetings. • Oversaw two fundraising management projects per client, setting up and maintaining FoxPro programs & Word merge documents to produce prospect letters for pledge fulfillment and establishing emails utilizing StrongMail to remind prospects of pledges and inform of alternate payment methods. • Utilized proprietary software CampusCall and ReportsPlus to set up and manage projects and reports.• Bulk loaded prospect data into project tables ensuring data integrity to facilitate ongoing project success. Created SQL queries to satisfy client ad hoc reporting requests. • Utilized SQL and Excel functions to identify and resolve data abnormalities.• Upheld project documentation containing information on each client’s unique system. Supported system integrity through regular testing and system error troubleshooting. • Provided outstanding customer service, performing role efficiently and swiftly responding to client needs; recognized by senior leadership on several occasions after clients expressed satisfaction.• Leveraged technical acumen to assist new hire with server inquiries/issues. • Verified accuracy of peer loads, letters and emails before implementation.• Technical Skills/Tools: SQL, Word, Excel, Outlook, FoxPro, system analysis, documentation maintenance

Austin, Texas Area

• Developed web forms/pages and database tables in adherence to ~50 clients’ specific requirements. Transitioned into role after Owner’s purchase of subsidiary company, TWG Plus (5/2009).• Received and normalized data from various sources, sorting for mailing and load to database tables.• Ensured functionality and high-quality content of emails, landing pages, online applications, and mail pieces. Created address fields and embedded/attached fields to engage multiple targeted audiences; utilized zip code-bundling software to decrease mailing costs. • Maintained excellent customer satisfaction by acquiring pertinent information to satisfy automation needs, including special requests, as sole member of IT department. • Revamped simplistic client dashboard after implementing customer feedback to include more detailed information, resulting in internal efficiency by reducing need to generate ad hoc reports. • Technical Skills/Tools: Java Script, SQL, XML, HTML, PHP, Word, Excel, Outlook, acceptance testing, system analysis, documentation maintenance

Education record

Completed Basic Programming, Java Programming, & Pl/Sql Programming Courses.

Education record

Activities and Societies: National High School Honor Society, Football (Weak Side Defensive End, Defensive 2 Shade, Offensive Guard).