Christopher W. Baker ☁️ Email & Phone Number

I am a highly skilled Salesforce Administrator with over ten years of experience and a proven track record of consistently delivering exceptional results implementing Salesforce solutions across diverse industries including higher education, healthcare, and fintech. I am also a Salesforce Certified Marketing Cloud Email Specialist.In my current role at Rocket Mortgage, I executed the implementation of Salesforce Omni-Channel from development to user acceptance testing through deployment and post-launch support. I also design and apply customized solutions like integrating third-party applications such as FormAssembly which is now the primary entry point for partner support. In my previous position at Harvard Medical School, I successfully led a complex data migration from the Salesforce core platform to its Education Data Architecture (EDA). I also developed and executed successful email marketing campaigns, handling the entire lifecycle from ideation to deployment. Additionally, I automate complex business processes through the utilization and creation of Salesforce Flows. My experience in healthcare and higher education has given me a deep understanding of the unique challenges and requirements in these industries. By migrating Harvard Medical School to EDA, I successfully addressed their technical governance concerns and created a superior user experience by placing them in a data architecture tailored specifically for higher education. In fintech, I have successfully managed large-scale projects involving cross-functional teams. My implementation of Omni-Channel at Rocket Mortgage has increased operational efficiency by 8.33% per week. This enhanced efficiency has allowed us to fulfill our Service Level Agreements with our partners more effectively, resulting in a 23.57% increase in partner satisfaction. I am committed to staying up-to-date with the latest trends and innovations in Salesforce and Marketing Cloud. I am always seeking new ways to optimize processes and drive business value.I commit myself to driving organizational growth and success and using cutting-edge technology to create more efficient, effective, and engaging customer experiences. I am also deeply interested in the exciting world of AI and its potential to revolutionize how we work and interact with technology, particularly through prompt engineering. My unique experience in Salesforce administration and Marketing Cloud, combined with my interest in AI set me apart as a dynamic and forward-thinking technology professional ready to take your organization to the next level.

Listed skills include Powerpoint, Microsoft Excel, Microsoft Word, Management, and 17 others.

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  Tufts University

  Political Science And Government