Christopher Waldmann Email & Phone Number

Calgary, Ab, Ca

Evanston Grand Village

As the Community Manager I oversee the day to day operation of this community. Maintaining operating budget, projected revenue, improved operation inefficiencies, marketing strategies, compliance with legal and regulatory requirements . Providing strong leadership to the managers and employees. Lead, mentor and develop employees to maximize productivity, job satisfaction, and client services. Ensuring service delivery meets the changing needs of the residents population and that quality standards and objectives are met.

Calgary, Canada Area

In my role I oversee all elements in our communities through the Engagement Strategy. Ensuring optimal quality of care, customer service and satisfaction. Implementation of all standardized regional clinical policies and processes, in accordance with Alberta Health Region and Corporate mandate.Overseeing the operational and administrative activities, fostering an environment that empowers and supports individuals.Responsible for and overseeing the residences operation budgets, as well as adherence to the Direct Care Hours (DCH) accountability. This is accomplished through the clinical service design, and collaboration with the health care teams ensuring the residents receive the right care at the right time to meet their needs.Involvement in sales and marketing initiatives focusing on growth, re-branding and meeting budgeted occupancy targets.

Calgary

Working with several developers who are designing and building new seniors retirement residences. Developing policies and procedures, implementation of new employee orientation program and training. Supporting food services with menu design to meet the Canada Food Guide, equipment acquisition and cleaning procedures. Providing tracking systems and guidelines for resident satisfaction, employee engagement, continued quality improvement (CQI), food inventory, contract negotiating, WHIMS, preventative maintenance and health and safety.

Calgary, Canada Area

Working closely with all functional areas reporting to the Project Services Director. Office Services Manager is responsible for the development and execution of Office Services initiatives in support of the overall business goals of UPI, as well as acting as the liaison to corporate IT, building authorities and other corporate functions. This role also does all administrative duties covers, IT, Administration, project Administration and travel functions.

Calgary, Canada Area

As the General Manager at Boardwalk Retirement Community-Varsity I serve as the facility's ambassador. Responsible include day to day administration of programs; financial operations; planning, development, implementation; evaluation and improvement of program services; management of staff; delivery of high quality hospitality services; resident and family relations. I ensure that operations are consistent with the philosophy of Connecting Care and Supportive Housing. Specific accountabilities include:-Providing high quality services needed and /or desired by residents.-Attaining and maintaining ongoing compliance with appropriate local,provincial and federal regulatory standards.-Ensuring that the facility is prepared for inspections by regulatory agencies through regular auditing and updating of programs policies and procedures, and environmental standards.-Attaining and/or maintaining the targeted occupancy level.-Attaining excellence in resident satisfaction through ongoing solicitation and measurement of resident feedback, implementation of resident suggestions, interactive problem solving with residents and an annual program evaluation.-Implementing improvements in the overall coordination of the facility's services.-Providing ongoing support, direction, supervision, and feedback regarding job performance of all staff.-Actively promoting staff participation and involvement in the day-to-day operations and decision making. Promoting team building through participation and/or leadership at regular staff meetings.-Ensuring that a safe and sanitary environment is provided for staff and residents.-Supporting and participating in resident centered activity programs.-Developing and implementing facility marketing program.

As the Western Regional Director I was responsible to provide support to the Culinary Service Directors in the retirement residences.-Assisted in the recruiting/interviewing of potential Directors, Managers and other staff.-Provide new hires with a comprehensive orientation, along with continued support and follow up.-Involved in the development with the HR a spring board for new hires On Boarding 30-60-90.-Worked closely with the regional team in developing standards for various services.-A resource for Executive Directors if there were any issues or concerns.-Met with resident forums and individual residents as required.-Support the directors to meet their food and labor budgets.-Conduct Continued Quality Improvement Audits in Culinary Services to ensure that they met the required standards with the local health authorities.-Facilitated customer service training for dining room servers and other staff.-Promoted positive team spirit and facilitated information exchange within region and head office.

-Development of employee job duties and responsibilities.-Recruitment and retention of employee in collaboration with the Executive Directors, Regional's and Vice President.-Assisting with the Executive Director orientation, mentoring.-Educator-trainer for dining room service training, Occupational Health and Safety Hazard Assessment and Control, Work Place Inspection and Incident Investigation.-Review of all health inspection reports, fire drills occupational health and safety reports, meeting minutes, building inspections.-Inspection and audit of the Food Service department, preventative maintenance, housekeeping and laundry.-Development of a comprehensive Emergency/Disaster manual and Vehicle/Bus transportation manual.-Launching the Occupational Health and Safety program in Western Canada.

Eau Claire Retirement Residence

-Involved with this new retirement residences during the development to opening.-Recruiting, interviewing and hiring of the management team.-Working very closely with the Sales and Marketing in touring potential residents.-Training the management team in sales and marketing.-Development of processes and procedures specific to the needs of the residences.-Worked closely with home care and Eau Claire's staff in order to provide the highest quality of service and care.-Responsible for the day to day operation of the residences.-Responsible for budget set by head office.-Monthly meetings with residents to keep them informed and suggestions specific to the residences including food service.-Developing a strong culture of customer service for the residents at Eau Claire.-Developed strong relationship with local community.

Scenic Acres Retirement Residence

-Involved in this new retirement residence during the development to opening.-Recruiting, interviewing and hiring of the management team.-As the Executive Director responsible for the sales and marketing of the residences.-Training the management team in sales and marketing.-Design and conduct training programs, knowledge sharing sessions.-Worked closely with the Calgary Health Region to provide care and services to resident.-Responsible for the day to day operation of the residences.-Monthly meetings with residents to keep them informed and suggestion specific to the residence included food service.-Ongoing development of a strong culture of customer service for the residents at Scenic Acres.

The Edgemont

-In advance of opening involved in the sales and marketing of the residence, pre-booking suites, receiving deposits.-Recruiting, interviewing and hiring of the management team and staff.-As Executive Director, responsible for the sales and marketing of the residences.-Trained the management team in sales and marketing.-Worked closely with the Calgary Health Region to provide care and service to residents.-Responsible for the day to day operation of the residences.-Monthly meetings with residents to inform them of items of concerns and suggestions specific to the residences included food service.-Ongoing developing a strong culture of customer service for the residents at The Edgemont.

Business Hospitality Management, President Honor Roll

Diploma, Professional Cooking, Honor Roll