Christopher Wear Email & Phone Number

Belfast, Northern Ireland, United Kingdom

Belfast, Northern Ireland, United Kingdom

I am responsible for communicating with multiple client sites daily and the creation of reactive maintenance works for sites across the country.Ensuring the scheduled & regulatory compliant maintenance is arranged to client specification and agreed contract schedules.Control of high value, non-Project works from client notification to completion. Regular meetings with senior client staff to discuss and update current status of each micro-project.Training of new staff on the Helpdesk, minor ICT duties as a secondary, front-line support to free up the ICT manager of higher duties.

Full on-boarding and set up of clients from initial contact to works completion & invoicing of all Disability Adaptations across the entire housing portfolio for the company. Regularly scheduled meetings with all relevant stakeholders to ensure consistent communication and updates on works and to handle potential roadblocks in the process.Liaison works between client, Local Health authority, and local government departments to ensure works progressed with minimium disruption

Belfast, Northern Ireland, United Kingdom

Sky - All services (TV/Phone/Broadband) - billing, customer inquiries/complaints, technical support & up-sellingO2 - Mobile services - billing, customer inquiries/complaints, technical support & up-sellingBarclay Card - seconded to them for the PPI refund campaign. Senior project staff managing 5 teams, pulling archive records, compiling amounts, and creation/signing of refund cheques within the FSA deadlinesVodafone Enterprise - account, device, and service management discussions with clients. Billing queries, technical support & up-selling. First and second line complaint resolutions.

Belfast, Northern Ireland, United Kingdom

Banking and Savings team - Regular contact with clients regarding their accounts, products, and services including transactions and upselling.Internal client queries and transactions on all non-regulated products. Extensive internal help desk experience on SPOC (Single Point Of Contact) to assist colleagues with issues relating to systems and products.