Christopher Whitaker Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

Responsibilities: ▪ Lead a team of 10 individuals, 9 Senior Engineers, and a Project Manager.▪ Responsible for deploying hardware and software for our Credit Union clients.▪ Forecast operating expenses and Capital Expenditures for annual budgets.▪ Create test environments for field engineers and potential future product offerings.▪ Provide infrastructure architectural expertise to Product Development and clients both hosted and on-premises.▪ Publish customer-facing documentation on hardware and software compatibility and configurations.▪ Ensure all supported solutions, peripherals, and platforms are tested and compatible with each new software release. Key Accomplishments: ▪ Delivered Azure-hosted Citrix VDI deployment to a referenceable client. ▪ Completed physical data center relocation to the new San Diego office.▪ Stood up several new lab environments for Product Development.▪ Migrated an EoSL physical server cluster to a new virtualized remote environment.▪ Created new Tableau and Excel pivot table reports from SQL and SharePoint data for executive leaders.▪ Created new KPI reports to measure workforce proficiency.

San Diego, California, United States

Responsibilities: ▪ Led a team of 20 Support Programmers, 9 direct reports, including 2 supervisor-level staff.▪ Provide 24/7 support to our clients, in addition to programming edits. ▪ Handled critical outage escalations for key clients during and outside regular business hours.▪ Gathered data and produced trend analysis reports for management to inform decision-making. ▪ Identified and reported software bugs for future service packs and hotfixes.▪ Oversaw employee recruitment, training, performance management & termination.▪ Hosted monthly department meetings, including developing agendas and content.▪ Authored and delivered Incident Reports to credit unions that suffered critical outages. Key Accomplishments: ▪ Awarded “Future Leader Award” and received equity in the company.▪ Provided a business plan to Senior Leadership that was accepted and implemented.▪ Participated in CUBuild 2022. Our team’s submission won the event and was implemented by a customer. ▪ Championed the delivery, testing, installation, scheduling, and execution of database migration for 90+ clients.▪ Hired three new Programmer Analysts and a Supervisor within six months.▪ Provided customer impact report to Senior Leadership on daily standups.

Greater San Diego Area

Responsibilities: • Managed a team of 7 Support Programming Analysts. • Created content and led weekly team meetings. • Oversaw employee scheduling and time clock management.• Hosted daily stand-up meetings. Key Accomplishments: • Presented on working remotely and customer service excellence in company-wide “All-Hands” meeting.• Developed two team members to grow into promoted positions.• Completed Crucial Conversations course. • Created a report that identified team members' throughput and case management. It was adopted by other teams and accepted as a CPI for the reduction of administrative hours previously required.

Greater San Diego Area

Responsibilities: ▪ Managed a customer support team with a 98% customer satisfaction score.▪ Served as technical lead and SME for all North American implementations (>100 per year).▪ Contributed to the global fast-track team that identified and prioritized needed patches and hotfixes.▪ Acted as the sole 3rd line escalation point for all software suites in North America.▪ Provided System Administration for all North American offices.Key Accomplishments: ▪ Delivered cloud solutions to several firms.▪ Implemented process changes to improve handoffs from Project Managers to the Implementation team.▪ Improved the Sales team’s demo environment by increasing availability and performance.▪ Authored a software deployment guide playbook encompassing certificate encryption protocols.▪ Created a Hyper-V environment to support the Product Development and Support team’s needs.▪ Coordinated conversion from local landlines to a national VOIP phone system.▪ Converted our existing network to a new internet provider for a new redundant line.

Greater San Diego Area

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area