Christopher Whitaker Email and Phone Number
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Proven leader that motivates the delivery of results using transparent communication and provides data-driven decisions that are coordinated with executive management. Over 20 years of experience in Information Technology, including system administration and software integration. History of delivering large-scale deployments and providing strong project management to achieve company goals. A track record of successfully resolving customer issues and technical escalations while coordinating with internal resources. Possesses strong mentoring and leadership skills to support the development of team members and cross-functional partners.
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Infrastructure Architecture ManagerJack HenrySan Diego, Ca, Us
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Infrastructure Architecture ManagerJack Henry Nov 2022 - PresentSan Diego, California, United StatesResponsibilities: ▪ Lead a team of 10 individuals, 9 Senior Engineers, and a Project Manager.▪ Responsible for deploying hardware and software for our Credit Union clients.▪ Forecast operating expenses and Capital Expenditures for annual budgets.▪ Create test environments for field engineers and potential future product offerings.▪ Provide infrastructure architectural expertise to Product Development and clients both hosted and on-premises.▪ Publish customer-facing documentation on hardware and software compatibility and configurations.▪ Ensure all supported solutions, peripherals, and platforms are tested and compatible with each new software release. Key Accomplishments: ▪ Delivered Azure-hosted Citrix VDI deployment to a referenceable client. ▪ Completed physical data center relocation to the new San Diego office.▪ Stood up several new lab environments for Product Development.▪ Migrated an EoSL physical server cluster to a new virtualized remote environment.▪ Created new Tableau and Excel pivot table reports from SQL and SharePoint data for executive leaders.▪ Created new KPI reports to measure workforce proficiency. -
Programming Analyst ManagerJack Henry & Associates Nov 2021 - Nov 2022San Diego, California, United StatesResponsibilities: ▪ Led a team of 20 Support Programmers, 9 direct reports, including 2 supervisor-level staff.▪ Provide 24/7 support to our clients, in addition to programming edits. ▪ Handled critical outage escalations for key clients during and outside regular business hours.▪ Gathered data and produced trend analysis reports for management to inform decision-making. ▪ Identified and reported software bugs for future service packs and hotfixes.▪ Oversaw employee recruitment, training, performance management & termination.▪ Hosted monthly department meetings, including developing agendas and content.▪ Authored and delivered Incident Reports to credit unions that suffered critical outages. Key Accomplishments: ▪ Awarded “Future Leader Award” and received equity in the company.▪ Provided a business plan to Senior Leadership that was accepted and implemented.▪ Participated in CUBuild 2022. Our team’s submission won the event and was implemented by a customer. ▪ Championed the delivery, testing, installation, scheduling, and execution of database migration for 90+ clients.▪ Hired three new Programmer Analysts and a Supervisor within six months.▪ Provided customer impact report to Senior Leadership on daily standups.
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Technical Support ManagerJack Henry & Associates Oct 2017 - Nov 2021Greater San Diego AreaResponsibilities: • Managed a team of 7 Support Programming Analysts. • Created content and led weekly team meetings. • Oversaw employee scheduling and time clock management.• Hosted daily stand-up meetings. Key Accomplishments: • Presented on working remotely and customer service excellence in company-wide “All-Hands” meeting.• Developed two team members to grow into promoted positions.• Completed Crucial Conversations course. • Created a report that identified team members' throughput and case management. It was adopted by other teams and accepted as a CPI for the reduction of administrative hours previously required.
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Technical ManagerBighand Apr 2017 - Oct 2017Greater San Diego AreaResponsibilities: ▪ Managed a customer support team with a 98% customer satisfaction score.▪ Served as technical lead and SME for all North American implementations (>100 per year).▪ Contributed to the global fast-track team that identified and prioritized needed patches and hotfixes.▪ Acted as the sole 3rd line escalation point for all software suites in North America.▪ Provided System Administration for all North American offices.Key Accomplishments: ▪ Delivered cloud solutions to several firms.▪ Implemented process changes to improve handoffs from Project Managers to the Implementation team.▪ Improved the Sales team’s demo environment by increasing availability and performance.▪ Authored a software deployment guide playbook encompassing certificate encryption protocols.▪ Created a Hyper-V environment to support the Product Development and Support team’s needs.▪ Coordinated conversion from local landlines to a national VOIP phone system.▪ Converted our existing network to a new internet provider for a new redundant line. -
Technical EngineerBighand Apr 2015 - Apr 2017Greater San Diego Area
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Support EngineerBighand Dec 2014 - Apr 2015Greater Chicago Area
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System AdministratorCqg, Inc. Jan 2014 - Apr 2014Greater Chicago Area -
System AdministratorChristian Brothers Investment Services Oct 2012 - Jan 2014Greater Chicago Area -
Systems Administrator - DbaAapm&R Jun 2011 - Oct 2012
Christopher Whitaker Skills
Christopher Whitaker Education Details
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Business Administration And Management, General
Frequently Asked Questions about Christopher Whitaker
What company does Christopher Whitaker work for?
Christopher Whitaker works for Jack Henry
What is Christopher Whitaker's role at the current company?
Christopher Whitaker's current role is Infrastructure Architecture Manager.
What is Christopher Whitaker's email address?
Christopher Whitaker's email address is ch****@****and.com
What is Christopher Whitaker's direct phone number?
Christopher Whitaker's direct phone number is +131280*****
What schools did Christopher Whitaker attend?
Christopher Whitaker attended Western Governors University.
What skills is Christopher Whitaker known for?
Christopher Whitaker has skills like Active Directory, Backup Exec, Customer Service, Microsoft Sql Server, Microsoft Office, Exchange 2010/2007/2003, Server 2000 2008, Group Policy, Leadership.
Not the Christopher Whitaker you were looking for?
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Christopher Whitaker
United States1christchurchshorthills.org -
Christopher W.
Unleash The Power Of The Best Digital Signage Solution! Simplify Management And Monitoring Of Your Network. Get Started Instantly With Local Billboards. 14-Day Risk-Free Trial. Cancel Anytime.Atlanta Metropolitan Area -
Christopher Whitaker
Post-Doctoral Fellow At The University Of Texas Health Science Center At HoustonHouston, Tx -
1sbcglobal.net1 (866) 5XXXXXXX
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Christopher Whitaker
Huntsville, Al3verizonwireless.com, ne.verizonwireless.com, boeing.com4 +125679XXXXX
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