• Provides architectural vision for all IT systems, including those that support Internet applications, ensuring that architecture conforms to enterprise blueprints.• Develops architecture, strategy, planning, and problem solving solutions on an enterprise level.• Interfaces across several channels, acting as a visionary to proactively assist in defining direction for future projects.• Maintains continuous awareness of business, technical, and infrastructure issues and acts as a sounding board or consultant to aid in the development of creative solutions.• Depending on project scope, may be accountable for end-to-end results including such items as: budgeting, policy formulation as well as providing future state technology strategies for an effort.• Interfaces with vendors to assess their technology and to guide their product roadmap based on Citi requirements.• Exhibits in-depth knowledge of how own specialism contributes to the business and has a good understanding of the commercial environment.• Provides thought leadership in subjects that are key to the business.• Requires sophisticated analytical thought to resolve issues in a variety of complex situations.• Impacts the technology function through contribution to technical direction and strategic decisions.• Uses developed communication skills to negotiate and often at higher levels.• Performs other job duties and functions as assigned• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

A dynamic leadership role responsible for end-to-end Service Delivery objectives for the North America internet, mobile, and wallet application services. Supporting daily Production activities, while being reactive to incident, problem, and change management. Leading proactive initiatives to improve service performance, ensuring risks in the production environments are mitigated, while maintaining focus on operational readiness in an agile environment. I participate in multiple cross-functional scrum teams in support of upcoming implementations with a focus on build-to-run, ensuring that required production readiness is complete and knowledge transfer is relayed to my team. Additionally, producing documentation associated with upcoming implementations that may impact supported platforms in production.

Roles:•North America Application Development & Management (ADM) CICD Lead. Mentored and led teams for continuous integration and continuous delivery (CICD) “Go For The Gold” certification.•Maintenance Manager coordinating software maintenance projects through Oracle Primavera Portfolio Management (OPPM). Validates budget, coordinates resources, tracks deliverables through successful implementation. •Application Manager of 12 applications for business, engineering and security compliance, CoB failover, infrastructure/functional changes, dev/testing resources, and collaborates with stakeholders/vendors on proj. delivery.•TIBCO Business Works Technical Team Lead where I manage team resources and evaluations, lead design, development, implementation, set best practices, and resolve impediments. •Agile Scrum Master for over 3 years, 3 parallel teams and 45 resources. I led daily scrums, sprint planning, ceremonies, retrospectives, etc. Leader of cross-functional (BAs, testers, and developers) and multidisciplinary onshore/offshore teams. Works closely with senior management, Product Owner and other key stakeholders on strategic directions. Focused on impediment resolution and mentoring teams to be self-organizing, improve efficiencies and increase velocity. •Dev. Project Lead of 45 resources for regulatory/mandated, as well as functional, application changes and Cloud migration projects. I provided resource and project estimates, resource alignment, advised on tactical and risk analysis, technical design, unit testing requirements, and code review documentation.•Business Process Management (BPM) subject-matter expert advising on optimization, design, architecture and implementation for TIBCO iProcess and AMX BPM platforms.•TIBCO iProcess (BPM) Technical Team Lead where I managed team resources and evaluations for TIBCO iProcess tech. stack. I provided leadership for 4-8 onshore/offshore resources on design, development and implementation.

•Provides phone/email/Webex consultation to debug and troubleshoot customer issues.•Utilizes excellent communication skills to provide excellent support to the TIBCO customer base.•Understands the problem reported by the customer and reproduces it locally within the support lab.•Documents problems accurately and completely, their solutions, and defects•Investigates and provides workarounds as applicable•Works with other teams within Support as required•Manages workload efficiently while being able to resolve time-critical situations professionally•Learns existing and new technologies required for supporting the TIBCO products•Creates Knowledge Base articles (FAQ/Solutions) that provide repeat value to the TIBCO customer base•Mentors less experienced staff as appropriate•13 years of combined experience in a CRM and BPM software technical position•Strong troubleshooting and analytical skills•Programming/Support experience with Java, C, .NET•Unix and Windows administration and debugging experience•Experience with: J2EE, JMS, XML/WSDL/XPATH, Web services, web development, app/web servers, networking, TCP/IP, HTTP, SOAP, SOA•Extensive experience with Oracle, SQL and DB2 database servers•Enjoys working with people and has a customer driven attitude

Acquired by TIBCO 2004. Product Specialist on Staffware, Process and iProcess suites as will as iProcess Decisions and SPM/Analytics products. Analysis of legacy systems, integration with legacy systems, project designer, project leader, systems design and implementation, VB programmer.

Acquired by Staffware 2000. Analysis of legacy systems, integration with legacy systems, project designer, project leader, systems design and implementation, VB programmer