Christopher Wilder Email & Phone Number

Bend, Or, Us

Bend, Or, Us

New York, United States

- Lead implementation and optimization of Olo Engage for high-profile clients, enhancing operational efficiency, marketing effectiveness, and customer engagement.- Consult with major brands on marketing automation and CDP best practices, driving tailored strategies for business success.- Deliver public speaking engagements and presentations on marketing automation trends, sharing industry insights with peers and clients.- Develop training programs for teams, empowering them to maximize marketing automation tools effectively.- Monitor KPIs to assess campaign effectiveness, using data to optimize engagement and conversion rates.- Manage high-value projects, collaborating with cross-functional teams to streamline processes and enhance user experiences.- Provide technical support and troubleshoot marketing systems to maintain campaign momentum.- Utilize industry-leading software, including, but not limited to Salesforce, SendGrid, Twilio, Olo Engage, SOCI, Tableau, Asana, and Jira, to ensure project success.

- Create and manage end to end ongoing marketing automation programs.- Manage various KPI and performance metrics to determine program efficacy and look for optimization opportunity’s.- Utilize and master tools such as Marketo, PathFactory, Salesforce, Asana, Confluence, Litmus and more.- Manage key marketing projects and initiatives from start to finish.- Monitor, optimize, and upkeep existing marketing programs.

Redmond, Oregon, United States

- Manage marketing automation strategy and implementation for FMG Suite and Agency Revolution.- Manage lead gen, promotional and CRM efforts.- Create, manage and track marketing campaigns from start to finish.- Acted as Salesforce Marketing Cloud (Pardot) super-admin and primary manager for FMG Suite and Agency Revolution.- Manage email marketing, including building, tracking, implementation, form creation, tracked links, engagement studios, autoresponders, and more.- Maintain extreme attention to detail.- Maintain a realistic view of what works and what does not regarding campaign planning, execution, and customer engagement.

Bend, Oregon, United States

- Manag, lead and develop a team of sales professionals.- Manage lead-gen efforts for multiple store locations via utilization of Salesforce Marketing Cloud.- Create strategies to improve KPIs and drive revenue at multiple store locations.- Manage operational store functions at multiple store locations.- Meet and surpass monthly sales quotas.- Manage customer escalations and ensure a positive customer experience.

Redmond, Oregon, United States

- Created successful strategies to develop and expand customer and business sales.- Developed and implemented restructuring solutions, training programs and process improvement initiatives to boost performance.- Pinpointed inefficiencies in business processes and recommended improved policies.- Diminished project gaps to facilitate smooth inventory workflow while reducing task duplication.

Redmond, Oregon, United States

- Made targeted product and service recommendations based on customer needs.- Helped manage lead-gen efforts via utilization of Salesforce Marketing Cloud.- Built relationships with customers through conversation and provided value to them by offering expertise and guidance on issues relating to tech and Verizon.- Demonstrated excellent interpersonal communication skills to improve efficiency and meet both customer and employer expectations.- Mitigated obstacles efficiently to improve overall customer satisfaction ratings.- Optimized operational productivity while collaborating with senior leadership to share and implement process improvements.- Streamlined processes in collaboration with department team members.- Troubleshot customer devices and diagnosed malfunctions.

Tulsa, Oklahoma, United States

- Created and finalized quotes to complete deals between company, vendors and customers.- Formalized sales process to enhance operations and promote acquisition of new customers.- Maintained a professional network of potential clients and business opportunities.- Recruit, hire and train new candidates to be independent sales representatives.- Helped clients reach sales goals by assisting in the creation and publishing of adverting campaigns.

Bachelor Of Science - Bs, Marketing, 3.97

Bachelors, Public Relations, Advertising, And Applied Communication

Degree completed at Bellevue University.

Associate'S Degree, Communication, General, 3.8