Technical Support Specialist
Current• Process customer inquiries for their products and troubleshoot any issues.• Provide customer service in a call center environment, including an ecommerce ticketing system to Windows users and Microsoft office applications.• Assisting customers that have issues with Windows, Word, Outlook, Excel, PowerPoint, Zoom, and Adobe.• Develop and distribute technical documents for end users to reference.• Work with multiple manufacturers including Dell, HP, ASUS, and MSI for customer… Show more • Process customer inquiries for their products and troubleshoot any issues.• Provide customer service in a call center environment, including an ecommerce ticketing system to Windows users and Microsoft office applications.• Assisting customers that have issues with Windows, Word, Outlook, Excel, PowerPoint, Zoom, and Adobe.• Develop and distribute technical documents for end users to reference.• Work with multiple manufacturers including Dell, HP, ASUS, and MSI for customer warranty repairs. Process and provide our company’s warranty for upgraded and custom products.• Provide support on the company marketplace ticketing system eDesk, for the Amazon, NewEgg, Walmart and Sears marketplaces.• Assisting in Systems Administration for the company’s server managed domain.• Connecting remotely to customer devices to provide technical support via Microsoft Quick Assist.• Upgrade components to customer specifications for laptops and prebuilt desktops, completing up to 25 devices a day. Show less