Christopher Winter Email & Phone Number

United Kingdom

Delivery lead of workplace operational targets within public sector client.

Newcastle Upon Tyne, United Kingdom

Team lead covering several public sector clients

Newcastle Upon Tyne, United Kingdom

Delivery, Change, Problem, Availability and Capacity Lead for Barnet, Enfield and Haringey NHS Trust.RDP support for Cambridge NHS Trust, Department of Work and Pensions.RDP and Citrix Support for Rolls Royce, based in UK, Europe and IndiaSC Cleared.Skills include:XenApp 5 & 6.5, XenDesktop 7. VMWare, Windows XP, 7, 8, 8.1, 10. AD, HPCA, Radia Client. SCCM, DHCP. Citrix profile management. Account knowledge transferring.Customer and client support. Daily operational meetings for various accounts. Client specific software support.Hitting SLA targets on multiple accounts at the same time and training new starters on various accounts.Being a very able and leveraged member of the team, with recognition across the accounts globally.

Peterlee

Led and on boarded a level 2 support account for Telefonica UK. SLA hit after 2 months of on boarding and never falling below 98%.Knowledge transfer from a team of 4 retained members based offsite at Nottingham to Peterlee, with remote management after the initial transfer of account.Escalations and complaints raised by customer averaging at 120 per week, down to 4 per week within 1 month of investigations and analysis.Customer facing meetings and calls, focusing on service and skill improvements, across the team I managed, the teams we interacted with and the users. Bringing across technical and leadership skills to allow the functionality of the team to develop.Disciplinary actions, sickness, staff rotating and retention as a primary asset. Weekly staff meetings to raise issue and have other issues raised by the team.Daily meetings with different support teams, ranging from exchange to hardware, to ensure customer satisfaction increased accordingly.

Peterlee

Started with issue resolution for the Ministry of Justice Account, relation to XP based systems, AD and RSA token work. Heavy MS Office knowledge needed, across with 1st line technical help.October 2013, moved across to the Health Care account; dealing with newer systems, AD and networking problems. Primarily dealing with Barnet, Enfield and Haringey Mental Health Trust. Moving across to help with escalations and complaints and increasing my role with the customer relations, ensuring cases were resolved to the highest of satisfaction.July 2014 moved across to a more technical team, dealing with the St James Wealth Account. Various AD, Exchange and windows based work, primarily using Remote Desktop Help and liaising across with the team based in Ireland. Heavy amounts of customer service, while hitting timed resolutions being priority. Attained site performer of the quarter, from all staff, covering all accounts.

Teesside

Computer Hardware, Software, Installations, Laptops, Desktops, maintained and repaired, upgraded and all other work. Includes Macbooks, Macs. All done on site, in your own home or office. Fully qualified and insured work.