Manage/Repair all Bon Secours Mercy Health owned technology hardware including but not limited to computers, printers, scanners.Development and management of Desk Analysts at the Bon Secours Mercy Health Bond Hill Home OfficeDevelopment and management of projects including the recommendation, quotation, and acquisition of hardware and software as well as short term and ongoing solution services.Adheres to all documented processesTravel to off sites to provide same level of support as main campus assignmentAssist with project assignments to implement new technologies or hardwareProvide on call and project support as neededTriage and coordinate completion of Requests and resolution of Incidents

Manage / repair all BSMHIT owned technology hardware including but not limited to computers, printers, scanners.Development and management of Desk Analysts at the Bon Secours Mercy Health Bond Hill Home OfficeDevelopment and management of projects including the recommendation, quotation, and acquisition of hardware and software as well as short term and ongoing solution services.Adheres to all documented processesTravel to off sites to provide same level of support as main campus assignmentAssist with project assignments to implement new technologies or hardwareProvide on call and project support as neededTriage and coordinate completion of Requests and resolution of Incidents

Create daily assignments for associates and reports using Excel and AccessCreate daily/weekly reporting from SQL Database using pivot tables and other toolsCreate tools for associate use using Excel Visual Basic macros and C# applicationsMove/Add/Delete Third Party Disputes Associates to MCCS and Third-Party credit systemsEnsure department compliance with PCI Security Standards and MCCS policies and proceduresSecurely maintain data on Third Party credit card disputes Maintain and audit lists of all Third-Party system users and Merchant identification numbersEffectively listen to internal customer concerns and needs to create solutions to satisfy the customerVerify associate attendance and paid time off records are accurate and associates are compensated appropriatelyCreation of training classes and a Third-Party Disputes manual for associate use

Direct and coordinate goods and services to be sold, including ordering and maintaining materials Plan, direct and negotiate payment of sub-contractors to install/service productManage staff, prepare work schedules and assign duties Assist management with budget activities to fund operations, maximize investments, and increase efficiencyEstablish and implement departmental policies, goals, objectives and proceduresWork with outside vendors to ensure quality productsEstablish customer needs assessment, meeting quality standards for services and evaluation of customer satisfactionManage and maintain all customer collections Serve as a technical expert in functional area to resolve operational and client service issues. Provides daily client support by receiving client calls and requests and processing them accurately and in a timely fashion. Resolves operational and client service issues efficiently Innovative; possess impressive organizational and communication skillsForward – thinker with vision and drive

Increase customer satisfaction and retention and received excellent interaction appraisals by resolving issues through a customer advocacy approachSuccessful team player with ability to motivate others Personal pride and passion with a focus on quality and attention to detailPlan and coordinate associate scheduling and trainingAchieved sales goals Maintained and managed stock