Christopher Dolan Email & Phone Number

Los Angeles, CA, US

• I had the pleasure to work on NBC’s streaming products which include NBC, NBC Sports, Bravo, E!, Syfy, Telemundo, Universo, and USA - available on web, mobile, and connected TVs.
• Establishing/Documenting processes for feature flag software development life cycle.
• Data Governor of our Event Tracking / Customer Data Platforms to ensure quality and privacy compliance.
• Running cross-functional A/B Tests with stakeholders in other departments for data-driven decisions.
• Reporting insights such as competitive analysis and market research to inform future Product Roadmaps.

• Ease was acquired by Employee Navigator in Apr 2023*Product Manager at tech startup working on the core product team which builds a B2B2C SaaS platform for brokers, employers, employees, insurance carriers, and TPAs to.
• Sole Product Manager for Scrum Team of 6 Engineers and 3 Contractors for both Web and Mobile
• Implementing Product-Led Growth (PLG) strategies to help achieve business KPIs in Gainsight
• Establishing representative User Research Group for in-depth qualitative research and deploying User Surveys for broad qualitative research
• Collecting quantitative data such as feature utilization, rage clicks, and NPS/CES score. We improved our NPS scores from low 20s to high 30s.
• Writing user stories in Jira and documentation in Confluence.

• One of our key competitive advantages was our robust Forms & Rate Library available to all subscribers. Over 10,000 forms mapped and rates from 100s of carriers, updated quarterly.
• Prioritizid tickets for Engineering team.
• Collected data and monitoring quality control.
• Worked with data partners and other stakeholders to receive higher-quality data, leading to fewer delays and errors.
• Generated SQL queries and analyzing data for our Integrations team.
• Optimized workflow, such as migrating away from Google Sheets to Jira. Cycle time was reduced from 4-6 weeks to 1 week.

California, United States

• Senior Consultant and project lead for expansion efforts at one of the top-rated startup consulting firms for solving business needs in health insurance, wellness, retirement, and compliance (ACA, HIPAA, and ERISA).
• Managed team of 4 consultants and leading the Sales/Marketing team.
• Building relationships with C-Suite Executives to custom-design the best solutions for the business and its employees, based on proprietary research we conducted and strategies we developed.
• Creating and analyzing data for most effective Sales and Marketing techniques.
• Expanding into 3 new US states and establishing international presences in Bulgaria and Colombia.
• Leading new business in Retirement benefits.

Bachelors, Astrophysics

Uc Education Abroad Program, Japanese Language And Literature