Christopher Dolan Email & Phone Number

Los Angeles, Ca, Us

I had the pleasure to work on NBC’s streaming products which include NBC, NBC Sports, Bravo, E!, Syfy, Telemundo, Universo, and USA - available on web, mobile, and connected TVs.• Establishing/Documenting processes for feature flag software development life cycle.• Data Governor of our Event Tracking / Customer Data Platforms to ensure quality and privacy compliance.• Running cross-functional A/B Tests with stakeholders in other departments for data-driven decisions.• Reporting insights such as competitive analysis and market research to inform future Product Roadmaps.

*Ease was acquired by Employee Navigator in Apr 2023*Product Manager at tech startup working on the core product team which builds a B2B2C SaaS platform for brokers, employers, employees, insurance carriers, and TPAs to collect and share enrollment data. • Sole Product Manager for Scrum Team of 6 Engineers and 3 Contractors for both Web and Mobile• Implementing Product-Led Growth (PLG) strategies to help achieve business KPIs in Gainsight• Establishing representative User Research Group for in-depth qualitative research and deploying User Surveys for broad qualitative research• Collecting quantitative data such as feature utilization, rage clicks, and NPS/CES score. We improved our NPS scores from low 20s to high 30s.• Writing user stories in Jira and documentation in Confluence.• Prioritizing quarterly plans and roadmapping in Aha!• Designing UI/UX mockups for new features in HTML/CSS.• Controlling "risk" of new features by running A/B tests and limited pilots with LaunchDarkly.• Collaborating with stakeholders for Go-To-Market (GTM) efforts, such as Marketing, Sales, User Education, and Customer Success and Support.

One of our key competitive advantages was our robust Forms & Rate Library available to all subscribers. Over 10,000 forms mapped and rates from 100s of carriers, updated quarterly.• Prioritizid tickets for Engineering team.• Collected data and monitoring quality control.• Worked with data partners and other stakeholders to receive higher-quality data, leading to fewer delays and errors.• Generated SQL queries and analyzing data for our Integrations team.• Optimized workflow, such as migrating away from Google Sheets to Jira. Cycle time was reduced from 4-6 weeks to 1 week.• Designed new features to eliminate user frustration by increasing transparency.

California, United States

Senior Consultant and project lead for expansion efforts at one of the top-rated startup consulting firms for solving business needs in health insurance, wellness, retirement, and compliance (ACA, HIPAA, and ERISA).• Managed team of 4 consultants and leading the Sales/Marketing team.• Building relationships with C-Suite Executives to custom-design the best solutions for the business and its employees, based on proprietary research we conducted and strategies we developed.• Creating and analyzing data for most effective Sales and Marketing techniques.• Expanding into 3 new US states and establishing international presences in Bulgaria and Colombia.• Leading new business in Retirement benefits.• Steering collaborative campaigns with Fortune 500 companies.• Integrating and developing workflows with technology (CRM, BenAdmin software)

Bachelors, Astrophysics

Uc Education Abroad Program, Japanese Language And Literature