Christopher Barbee ☁ Email and Phone Number
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Christopher Barbee ☁ personal email
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Christopher Barbee ☁ phone numbers
With over 20 years’ demonstrated success directing cross-functional technical teams to build and deliver innovative solutions and services, I am a versatile and results-driven senior IT delivery leader with deep experience in CRM, ERP, and other enterprise implementations. I have a keen interest and background in Cloud-based technologies and customer success, understanding that the promise of the Cloud is today’s reality and needs leaders such as myself to champion new and innovative on-demand business solutions.As a problem solver with an aptitude for cultivating interpersonal relationships, navigating dynamic project environments, and delivering solutions, I have found that my skills let me improve operations and grow net worth. My talents lie in discovering customer needs and identifying creative, mutually beneficial solutions. I have the ability to nurture teams from the ground up and lead enterprise-level initiatives that derive the most value out of an organization’s people, process, and technology investments.I am accustomed to the rigors of fast-paced, highly regulated environments requiring consummate customer service, superior technical capabilities, and the ability to identify and implement creative solutions to improve operations and increase net worth.My experience includes:· Deep expertise in managing high-profile, high-value, and multi-year customer relationship management (CRM) engagements; easily able to navigate evolving requirements and ambiguity to develop tangible solutions for internal customer and external client success· A background in technology consulting and project management for the mid-market and enterprise-market segments. Managed consulting portfolios of up to $120M, projects with budgets of up to $8M, and delivery teams of over 30 on- and off-shore technical professionals.· Experience establishing, growing, and developing project management, consulting, and customer success teams to offer world-class delivery of CRM, ERP, supply chain, and eCommerce solutions and related processes to enable customer success by optimizing productivity, increasing capability, and increasing revenue. I am a diligent, goal-oriented professional with the agility, dedication, and focus required to successfully fill roles in consulting, IT operations, and Cloud solution delivery. Connect with me to discuss my qualifications and background in further detail.
Salesforce
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- salesforce.com
- Employees:
- 83776
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Customer Success DirectorSalesforceLibertyville, Il, Us
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Director Salesforce Managed ServicesPwc Nov 2021 - PresentGbPractice leader for Salesforce Application Managed Services- Lead Business Development through Delivery- Create/Review/Approve - Proposals, SOW's, RFP Responses- Engagement Director for > 10 Engagements- Drive practice innovations in DevOps, Client Engagement, and GTM Approach- Lead Recruiting, Hiring, and Talent development to align with Pipeline Demand -
Customer Success Director/Executive/Team LeaderSalesforce Jun 2017 - Dec 2021San Francisco, California, UsAt Salesforce, I have held multiple progressively responsible customer success leadership roles, directing and executing proactive client management for customer portfolios of up to $120M. I've been chartered with cultivating strong, mutually beneficial customer relationships while leading strategic engagements and customer value realization, ultimately reducing churn, improving retention and renewals, and driving revenue.Some of my key contributions have included:• I championed Salesforce's Lightning Transformation Program, facilitating the efforts of 100+ customer success managers to migrate 180,000 instances of Salesforce to Lightning, evolving customer businesses and boosting their productivity.• I managed multimillion dollar, industry-specific customer success portfolios, specifically utilities and automotive, taking a proactive, data-led approach to helping enterprise customers effectively use the Salesforce platform.• As a customer success director, I mentored four other success managers, advising them on Salesforce technologies, customer success best practices, and how to inspire customer loyalty and retention through tailored service delivery.• I spearheaded several significant sales transformation efforts; in one case, successfully migrated a large tech manufacturer's contact center of 2000 users to the Lightning platform, optimizing operations and increasing ROI.
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Senior Manager, Customer Experience PracticeWest Monroe Partners Aug 2014 - Jun 2017Chicago, Illinois, UsAt West Monroe Partners, I leveraged a deep background in several industries and Salesforce CRM (customer relationship management) experience to offer expertise as a senior manager to this full-service management consulting firm targeting mid-market companies. I augmented and enhanced the sales cycle for multiple large implementations, coordinating the efforts of over 70 project managers, architects, business analysts, and developers. I additionally served as a supply chain management subject matter expert (SME) executing due diligence for the merger and acquisition (M&A) practice on several logistics industry deals, reviewing potential M&A targets' technology systems and processes for best practices and efficient and effective operations.My efforts led to:• I originated over $1M in new and recurring customer engagement revenue in both fiscal years 2016 and 2017.• In one engagement, I led the implementation of Salesforce Service Cloud for a leading real estate and leisure travel company's contact center. I identified customer requirements and delivered a solution to meet those needs.• I salvaged a Salesforce implementation that suffered from 12 years of unmanaged change and customization by directing a full redesign, optimization, and re-implementation of the solution for a leading software vendor.• I was assigned to lead the PMO office for a $20M regulatory program for a major Chicago area utility; directed business readiness operations including solution design, support, user acceptance testing (UAT), and change management.• As PMO Lead, I compiled and delivered program management reports to key executive teams, steering committees, West Monroe Partners management, and other stakeholders. I also developed, tracked, and reported on success metrics and KPIs. -
Senior Manager, Crm PracticeTectonic Apr 2013 - Aug 2014Denver, Colorado, UsHere I managed the full lifecycle implementation of multiple concurrent client engagements for Salesforce CRM and MS Dynamics, serving as a trusted advisor to facilitate solution and service delivery from initial proposal through post-deployment hypercare support. I baselined and analyzed each clients' business needs, evaluated the current state of their processes and systems, and identified opportunities for improvement. I elicited requirements, mapped future state processes, and then created roadmaps to develop innovative, customized solutions for process improvement and to enhance clients' CRM capabilities. I monitored all implementations and promoted customer-centric, post-deployment support.• I was assigned to projects in several capacities: consulting project manager, process lead, program manager, and/or business analyst. My engagements were with clients in the pharmaceutical, technology, manufacturing, and healthcare industries.• I guided and provided oversight to Tectonic's offshore team, improving process maturity in solution/service delivery.• I mentored project managers, solution architects, and business analysts across engagements, aligning their capabilities to project needs.• I applied knowledge of various solutions to drive development, integration, and migration efforts, including Salesforce CRM, Microsoft Dynamics CRM, SAP, Marketo, iSell, MS Great Plains, Salesforce CPQ, and Force.com. -
Senior Application Manager, Crm & SfaMedline Industries Apr 2012 - Apr 2013Northfield, Il, UsAfter being promoted to Senior Application Manager, I was charged with overseeing a large-scale MS Dynamics CRM implementation and with developing corresponding sales force automation (SFA) processes and tools for Medline Industries, then a $6B manufacturer and distributor of medical products and supplies. I directly managed a high-performing team of nine technologists and SMEs to design, develop, and launch the transformational solution, cultivating a team environment of growth, innovation, and customer success.My key contributions included:• I collaborated with business SMEs in marketing, sales, and customer service to determine use cases and requirements, prioritize projects and tasks, manage project backlogs, and develop metrics and KPIs for success.• I used several elicitation techniques to identify requirements. During user shadowing, I identified an unknown need for an offline mobile sales app and persuaded leadership to support a feasibility analysis and ultimately adopt a solution.• I led the technology assessment of iPad vs Windows 8 devices for mobile device solution deployment. I prioritized requirements and design considerations, including a significant integration effort of accounts from SAP. -
Senior Manager, Program Management OfficeMedline Industries May 2007 - Mar 2012Northfield, Il, UsDuring this, my first role at Medline, I established the PMO's Application Project Management team comprised of two project managers and six business analysts. I provided top-tier project management for internal and external information technology systems across the organization, which was (and still is) the largest privately held manufacturer and distributor of medical products and supplies in the U.S. I managed project budgets between $1M and $8M and determined other resource requirements. I coordinated with vendors, mitigated and managed project risk, monitored project schedules, and reported project progress to PMO leadership and other stakeholders. I allocated team resources to maximize productivity, improve customer satisfaction, and meet and exceed project goals.• I implemented a new B2B eCommerce solution featuring robust catalog and search capabilities, SAP integration for up-to-date product information, a refreshed look-and-feel, and inclusion of marketing content for cross-selling and up-selling.• I oversaw the development and rollout of a new transportation and warehouse management system, incorporating custom web pages to better plan and execute the movement of goods and to enhance supply chain efficiency.• I spearheaded the creation of a college recruiting program to attract up-and-coming technology professionals and create a pipeline of talent for the IT Department.
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Director, Consulting ServicesJunction Solutions Oct 2005 - May 2007Denver, Co, UsHere, I was originally employed as a Consulting Manager, but quickly appointed to establish a Consulting Services/Solutions Center organization. I recruited, interviewed, hired, developed, and retained a skilled and capable team of 30+ project managers, business analysts, and developers, both on- and off-shore. I defined Consulting Services roles and responsibilities to support the team's mission of executing full lifecycle implementations of the Dynamics AX ERP suite.• I mentored team members on project management best practices and managed high-priority projects directly to ensure best-in-class PM and solution and service design, development, and delivery.• I directed PM activities: high-level scoping, estimating, budget tracking, resource assignment, vendor management, risk mitigation, project monitoring, document management, reporting, and project closure.• I emphasized cost efficiency for all team activities, limiting travel and minimizing client expenses by leveraging key knowledge resources across multiple projects simultaneously. -
Erp Application Lead, Peoplesoft FinancialsHewitt Associates Dec 2003 - Oct 2005London, GbAt Hewitt Associates, I managed both onshore and offshore resources to oversee the implementation and support of Peoplesoft Financials, including Accounts Payable, Purchasing, eProcurement, and Expense modules. -
Business Consulting Services ConsultantIbm Global Services Dec 2000 - Nov 2003Armonk, New York, Ny, UsHere I was assigned to multiple functional and technical consulting roles implementing Peoplesoft Purchasing, eProcurement, and Inventory modules. I also led supplier onboarding and enablement for a global Ariba Buyer implementation. -
ConsultantFuturenext (Formerly Horizon Consulting) Jan 1999 - Nov 2000At FutureNext (formerly Horizon Consulting) I served as a PeopleSoft technical subject matter expert implementing Order Management, Manufacturing, Purchasing, Inventory, and Workflow modules.
Christopher Barbee ☁ Skills
Christopher Barbee ☁ Education Details
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Lake Forest Graduate School Of ManagementMaster Of Business Administration (Mba) -
Missouri University Of Science And TechnologyManagement Systems
Frequently Asked Questions about Christopher Barbee ☁
What company does Christopher Barbee ☁ work for?
Christopher Barbee ☁ works for Salesforce
What is Christopher Barbee ☁'s role at the current company?
Christopher Barbee ☁'s current role is Customer Success Director.
What is Christopher Barbee ☁'s email address?
Christopher Barbee ☁'s email address is ch****@****ail.com
What is Christopher Barbee ☁'s direct phone number?
Christopher Barbee ☁'s direct phone number is +131244*****
What schools did Christopher Barbee ☁ attend?
Christopher Barbee ☁ attended Lake Forest Graduate School Of Management, Missouri University Of Science And Technology.
What skills is Christopher Barbee ☁ known for?
Christopher Barbee ☁ has skills like Leadership, It Strategy, E Commerce, Information Technology, Consulting, Requirements Analysis, Sap, Waterfall, Sdlc, Salesforce.com, Pmo, Sharepoint.
Who are Christopher Barbee ☁'s colleagues?
Christopher Barbee ☁'s colleagues are Sabrina Ots, Nancy Johnson, Mike Brewis, Anbu Venkatachalam, Anita Mehra, Samira Zellal, Satabdiya Roy.
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