Jeremy Sung Email & Phone Number

Manage a team of 10 technical support engineers based in North America that service a variety of cloud products for Salesforce.com Japan; primary tasks include- Progressing initiatives in English and Japanese with various stakeholders to provide trust and innovation for our pillar of customer success- Deep diving with engineering teams on escalated.

Ottawa, Ontario, Canada

IMRSV Data Labs is a Canadian start-up focused on applied Artificial Intelligence and Machine Learning for NLP/NLU applications in speech, text and audio- Performed primary role of Scrum Master for ML development and traditional software applications- Provided project management for additional tasks including hiring and DevOps- Assisted in the completion.

Toronto, Ontario, Canada

Volunteered for a data company and local school systems as a technology consultant to promote active and effective remote education techniques for children K-12.Projects:- Machine Learning for NLP and NLU applications- ML for job search optimization and resume building- Agile Leadership and Engineering Management Consultant

Toronto, Canada Area

- Resource engineers, account management and creative designers for a team of 9 over 3 months to service a Canadian 5.0MM+ client- Resolve 90% launch bugs and 100% client-voiced risk in pre-launch phase of an SoC signage solution integrated with real-time data recommendations by employing DevOps and pre-mortem process- Optimize software development cycle.

Within 23 Wards, Tokyo, Japan

- Pioneer an internal challenge culture and growth session system for direct reports resulting in 200% increase in motivation and team trust as measured by ambient and self-reported data- Reduce operational cost by 20% and raised innovation by 20% through team skill building and process focus in the deployment of Japan-wide digital CMS hardware/software.

Within 23 Wards, Tokyo, Japan

- Achieve a 250% revenue growth through negotiations with client, global engineering, and leadership for balancing long-term features with local client customization on 6-8 week sprint- Decrease negative client feedback and unsolved tickets by 150% through standardization of internal knowledge pieces, business development and HR practice for 20 local

Tokyo, Japan

• Scale the end-to-end QA process for NLP machine learning voice modeling from 1 launch per quarter to 2 launches then 5 and 10
• Lead technical negotiations for launch strategy with VP-level stakeholders that resulted in 50% reduction in voice recognition error rate and 40% increase in voice-enabled marketable features
• Optimize vendor on-boarding process from 1-month down to 7-day for upwards of 50 global linguist
• Resolve the scale of 2000 average bugs per quarter by grouping similar learnings on languages of similar structure on multiple platforms including iOS, Android, Google Home and Android Auto
• Reduce the language quality regression cost by 20% by identifying data meanings over raw numbers when looking at models with 20+ NLU/NLP SDEs and research scientists
• Improve internal Googler awareness and proficiency of voice AI products by 300% over three quarters using dogfooding, A/B testing, internal knowledge websites and promotional events

Miyagi, Japan

- Persuaded multiple private business directors to adopt web services that increased quarterly revenue by over 2,500,000 yen through increased internet visibility and targeted ads

Sendai, Miyagi, Japan

• Lead a team of instructors to form campaign strategies for an international consulting and conversational English firm in Sendai, Miyagi.
• Manage and teach strategies increasing sales 30%, 3x consultations requests and 2x client retention rate

Kurihara, Miyagi, Japan

• Educate 500+ rural children K-12; execute +80% literacy program for special needs and disabled children

Agassiz, British Columbia, Canada

- Implement an feeder device using an ARDUINO microcontroller with appropriate hardware to study the behavioral response of calves to lights and sound in below freezing temperatures

Tokoname, Aichi, Japan

• Deep dive material properties for product quality; corrected IR sensor error triggering on white ceramic sinks
• Used AutoCAD and SolidWorks to design internal test rigs

Ottawa, Canada Area

• Exceeded responsibilities in completing MSWAN switch root cause analysis for international client