Jeremy Sung Email & Phone Number

Manage a team of 10 technical support engineers based in North America that service a variety of cloud products for Salesforce.com Japan; primary tasks include- Progressing initiatives in English and Japanese with various stakeholders to provide trust and innovation for our pillar of customer success- Deep diving with engineering teams on escalated investigations and incident root cause analyses - Promote a high-performance yet psychologically safe environment via inclusive practices, courageous conversations and high frequency feedback

Ottawa, Ontario, Canada

IMRSV Data Labs is a Canadian start-up focused on applied Artificial Intelligence and Machine Learning for NLP/NLU applications in speech, text and audio- Performed primary role of Scrum Master for ML development and traditional software applications- Provided project management for additional tasks including hiring and DevOps- Assisted in the completion of SR&ED reports as a technical editor- Contributed to c-suite leadership team with feedback and deep dive discussions topics

Toronto, Ontario, Canada

Volunteered for a data company and local school systems as a technology consultant to promote active and effective remote education techniques for children K-12.Projects:- Machine Learning for NLP and NLU applications- ML for job search optimization and resume building- Agile Leadership and Engineering Management Consultant

Toronto, Canada Area

- Resource engineers, account management and creative designers for a team of 9 over 3 months to service a Canadian 5.0MM+ client- Resolve 90% launch bugs and 100% client-voiced risk in pre-launch phase of an SoC signage solution integrated with real-time data recommendations by employing DevOps and pre-mortem process- Optimize software development cycle to produce 80% more bug-free features (year-on-year) for technology stack including AWS, GCP, Redis, php, node.js, Docker, Rancher, SALT, on-premise Linux and Kubernetes

Within 23 Wards, Tokyo, Japan

- Pioneer an internal challenge culture and growth session system for direct reports resulting in 200% increase in motivation and team trust as measured by ambient and self-reported data- Reduce operational cost by 20% and raised innovation by 20% through team skill building and process focus in the deployment of Japan-wide digital CMS hardware/software for 3000 retail locations and 11,000 devices

Within 23 Wards, Tokyo, Japan

- Achieve a 250% revenue growth through negotiations with client, global engineering, and leadership for balancing long-term features with local client customization on 6-8 week sprint- Decrease negative client feedback and unsolved tickets by 150% through standardization of internal knowledge pieces, business development and HR practice for 20 local

Tokyo, Japan

• Scale the end-to-end QA process for NLP machine learning voice modeling from 1 launch per quarter to 2 launches then 5 and 10• Lead technical negotiations for launch strategy with VP-level stakeholders that resulted in 50% reduction in voice recognition error rate and 40% increase in voice-enabled marketable features• Optimize vendor on-boarding process from 1-month down to 7-day for upwards of 50 global linguist• Resolve the scale of 2000 average bugs per quarter by grouping similar learnings on languages of similar structure on multiple platforms including iOS, Android, Google Home and Android Auto • Reduce the language quality regression cost by 20% by identifying data meanings over raw numbers when looking at models with 20+ NLU/NLP SDEs and research scientists• Improve internal Googler awareness and proficiency of voice AI products by 300% over three quarters using dogfooding, A/B testing, internal knowledge websites and promotional events

Miyagi, Japan

- Persuaded multiple private business directors to adopt web services that increased quarterly revenue by over 2,500,000 yen through increased internet visibility and targeted ads

Sendai, Miyagi, Japan

Lead a team of instructors to form campaign strategies for an international consulting and conversational English firm in Sendai, Miyagi.• Manage and teach strategies increasing sales 30%, 3x consultations requests and 2x client retention rate

Kurihara, Miyagi, Japan

• Educate 500+ rural children K-12; execute +80% literacy program for special needs and disabled children

Agassiz, British Columbia, Canada

- Implement an feeder device using an ARDUINO microcontroller with appropriate hardware to study the behavioral response of calves to lights and sound in below freezing temperatures

Tokoname, Aichi, Japan

• Deep dive material properties for product quality; corrected IR sensor error triggering on white ceramic sinks• Used AutoCAD and SolidWorks to design internal test rigs

Ottawa, Canada Area

• Exceeded responsibilities in completing MSWAN switch root cause analysis for international client