Christopher Diaz Email & Phone Number

A tenacious individual as quoted by managers of my past with a mixed background in legal, customer service & managerial environments. Achieved vocational success through the ability to understand all facets of a company followed by the pursuit of innovative methods for maximum efficiency. Through my previous experiences, I have been exposed to remote management on a nation-wide level, various CRM and ERP database systems/programs such as SAGA, Visual JobShop, Report Manager, SQL and Salesforce.com, and maintaining project overview via Sharepoint and Microsoft Office Suite.

Listed skills include Microsoft Office, Salesforce.Com, Wordperfect, Saga, and 23 others.

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  Senior Customer Service Representative

  Trinet

  Jul 2021 - Present - Remote

  Work to resolve general to intermediate complexity client issues related to payroll and platform through support customer inquiries via phone, email, and chat.Analyze and troubleshoot escalated cases presented by colleagues with intent of restoring client faith in TriNet.Organizes and prioritizes work to ensure timely timely, effective, efficient, and economic delivery of services.Manages open cases to ensure problem resolution in the shortest amount of time, while keeping clients regularly informed of status and anticipated resolution date.Ensures proper triage, escalation and resolution of more sophisticated inquiries to the appropriate department queue.Responsible for taking initiative and action towards professional development, including staying informed of statutory and regulatory payroll and compliance practices.Provides accurate in a friendly, professional, and empathetic manner translating to a positive customer experience.Delivers excellent core standard services to customers through providing dependable, accurate, appropriate, timely, and easy-to-use value-added solutions to meet their needs.Successfully completed Cohort 3 of TriNet's Emerging Leaders program.Peer mentor colleagues via mentorship meetings and productivity analysis to develop future leaders within Team Gonzalez.Analyze and report daily metrics for CX Center colleagues for KPI awareness.Periodically host team meetings and activities (Team Walk-A-Mile with HR Consulting, Mid-Year Review Analysis, Best Practice Discussions, etc.).Participated in various development projects including, but not limited to case management, "AskKira" Initiative, and the "Client Check-In" Project.Created case audit methodology currently in practice amongst several teams to pinpoint opportunities for coaching and improvement.Team Quality has shown consistent improvement since implementation.