Christopher Black Email & Phone Number

Austin, Tx, Us

Austin, Texas, Us

Austin, Texas, Us

Here, I play an integral role, serving as a developer and providing technical guidance to support the development and customization of products. I collaborate closely with customers, internal stakeholders, and user experience designers to understand, develop and prioritize product needs and requirements. I leverage technical skills to develop solutions including contributing to coding and prototype development. I partner with external vendors, to deliver products that advance product sales, brand positioning, and customer retention.➥ Successfully managed the evaluation of several co-browsing vendors and presented recommendations to assist the company make decisions on strategic partner engagement.➥ Steered the evaluation of a messenger vendor and effectively created prototypes to connect it to existing systems.➥ Managed the development lifecycle to design and develop a voice prototype using Twilio to accept voice calls into company systems that were incorporated into the product solution.

Austin, Texas, Us

In this role, I supported PMK, contributing to the development and delivery of product features. I applied sound project management methodologies and best practices to contribute to the development of multiple features through the company’s early access program.➥ Early Developed and launched Brand Messenger and Automation Framework and integrated into the EAP. Worked with customers to formulate use cases.➥ Created solution, within one week that serviced 10 customers. Built solution using NodeJS, Express and react, deploying it using API Gateway, Lamda and DynamoDB.

Austin, Texas, Us

In this role, I delivered technical expertise contributing to the development of product solutions, and leading various professional services engagement. I managed technical planning and delivery schedule, including liaising with customers and internal stakeholders to ensure effective coordination and cost-efficient technical resources utilization.➥ Worked collaboratively supporting the presales process, gathering requirements, and architecting customer solutions, along with assisting with scoping projects to inform pricing.➥ Successfully created a custom messaging portal that contributed significantly to securing a large deal with T-Mobile.

Austin, Texas, Us

I was recruited directly after graduating to work within Professional Services as an engineer working on product customization. I earned advancement joining the product team providing support for the development of core products and features. I delivered support to customers and sales teams, gathering requirements, articulating customer objectives and needs, and presenting recommendations. I designed and developed UI customizations for the Community product to improve functionality and elevate customer/user experience. I also produced internal and customer-facing documentation for multiple products. Contributed support to the improvement of the onboarding process for New Technical Consultants.➥ Planned and managed the integration of products into various SSO systems, effectively utilizing standards such as Oauth2, SAML and OpenID connect.➥ Aided in redesigning and constructing a product for a major community customer, Ipsos, following a change in their survey provider.

Austin, Tx, Us

Responsible as a Programming Intern for the creation of a program to automate the production of quarterly retirement fund savings. This program was developed in Python and utilized Latex to manage the formatting of the statement. Also responsible for distributing computing solutions with Concord, in order to be able to run the statement generator across multiple computers, significantly reducing the time required to produce these statements.

Responsible as a Programming Intern for providing IT support for the office, and the data management of such by cleaning up the network.Set up company machines to be able to showpiece the latest version of Kingdom software in the marketing department for international clients

Sugar Land, Tx, Us

Responsible as a Programming Intern for writing an automated test cases to test new version of a payment processing software called Clearingworks