Christopher Buess Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina, United States

• Manage the customer onboarding operations team; tasked with developing and maintaining process enhancements, project creation, scheduling, and process compliance.
• Redesigned the project stall/termination process to reduce administrative costs by 50% and increase speed to resolution.
• Successfully completed the company sponsored Lean Six Sigma Green Belt training program.
• Led the process development, training, and roll out of a new client implementation method for core product offering. Includes the development of necessary process guides, Smartsheet project management tool, and.
• Responsible for ensuring operational processes align with compliance requirements at a success rate of 100%. Included the design of control methods, reporting, and SOP's.
• Designed the implementation process and documentation for the AvidAnalytics product offering.

Charlotte, North Carolina, United States

• Created implemenation process for new product offering to align with cross-functional reporting, support, and operational needs
• Developed and managed audit process to maintain compliance requirements at a 100% success rate
• Maintained, and updated operational processes for client implementations and internal business needs; includes the management of SharePoint, Salesforce, and Smartsheet resources

Charlotte, North Carolina

• Managed the full cycle software onboarding process for 35+ accounts per year––achieving a 90% “speed to go live” rate
• Led a team of 3 Project Managers and Implementation Specialists to ensure optimal project execution
• Ranked as top project manager among a team of 100+, receiving 95% customer satisfaction rating, year-over-year
• Oversaw all software integrations, data analysis, and end user training programs––driving an 80% utilization rate
• Developed a new client onboarding process that reduced costs 30% with continual development of program to ensure scalability
• Collaborated with cross functional stakeholders to develop new revenue streams across the organization

Charlotte, North Carolina

Charlotte, NC

• Created the Design & Production business unit–– a major change initiative that increased operational efficiencies and streamlined communication processes
• Served as Project Manager for 550+ productions in the College of Arts & Architecture––managing all budgets, schedules, talent, and communication between key stakeholders to ensure streamlined project deliveries
• Managed 7 department heads––led hiring and delivery of annual reviews, onboarding, and setting development plans
• Advanced strategic goals of internal customers through creation of budget and scheduling process
• Developed and taught a management course, focused on project management and leadership for 20+ students per year

• Perform initial data analysis on client revenue streams, identifying historic trends and potential business opportunities
• Develop presentations for account leads and offer recommendations for future action plans prior to meeting with clients

Charlotte, NC

• Manage production logistics for on-field entertainment during pro football games in Bank of America stadium (capacity: 75,000)
• Satisfy contract requirements for all visiting guest artists and management teams from military personnel to Grammy winning bands. Highlights include Little Big Town, Flo Rida, Sugar Hill Gang, Biz Markie, and Blues.

Charlotte, NC

• Managed full cycle operations for the orchestra––overseeing 10+ performances per year, to audiences of 3000+
• Ensured adherence to operational and artist contracts on-time/budget, in accordance with union guidelines
• Developed relationships with external service providers to maximize in-kind donations and discounts
• Fostered the 1st year transition of the free “Concert in The Park” series to a ticketed event

San Diego, CA

• Created the Stage Area Supervisors unit––a major change initiative that increased product quality, and centralized communication
• Managed and produced all aspects of high visibility projects, media events, and large-scale shows
• Supported 3 multimillion-dollar award-winning productions––managing talent, budgets, schedules, and full cycle project plans
• Developed qualitative assessment process for core product and implemented findings––increased guest experience rating by 30%

San Diego, CA

I assisted with the responsibilities of overseeing the safety protocols, budgets, and onboarding of the regular & part-time entertainment tech team. This group supported the lighting and stage requirements for all core entertainment productions. My greatest success came as the assistant producer for our annual summer concert series called, “Club Sea.

San Diego, CA

Supported all technical needs for all core entertainment products. This included running light and sound boards, live camera, setting up & strike of lighting and staging elements, nightly set up and calling of fireworks shows, zamboni operation, light design, and stage management of various productions.

Southern California

Stage actor appearing in more than 40 productions which included credits at The Old Globe Theatre, North Coast Repertory, Diversionary, Ion, and Moxie Theatre. Highlights include the title role in Hamlet, Prior in Angels in America parts 1 & 2, The Long Christmas Ride Home, Bent, and The Laramie Project. Experience with improvisation, sketch comedy, and.

Master Of Business Administration (Mba), Concentration In Management

Activities and Societies: Beta Gamma Sigma ('16) & Phi Kappa Phi ('15) Honors Society

Bachelor Of Arts (Ba), Theatre Arts

Activities and Societies: Phi Beta Delta ('03) Honors Society

Certificate

Oxford, England