In February 2014, I started at CGI Group as a Senior Consultant in their Victoria, British Columbia, office.At CGI, I have worked mostly in the BC public sector, especially Natural Resources, Social Services, and Health sectors. I enjoy immersing myself in unfamiliar business areas, defining and analysing business processes in ways that communicate to clients and a foundation for business re-engineering initiatives. I have guided successful projects end-to end, from initial roadmap to… Show more In February 2014, I started at CGI Group as a Senior Consultant in their Victoria, British Columbia, office.At CGI, I have worked mostly in the BC public sector, especially Natural Resources, Social Services, and Health sectors. I enjoy immersing myself in unfamiliar business areas, defining and analysing business processes in ways that communicate to clients and a foundation for business re-engineering initiatives. I have guided successful projects end-to end, from initial roadmap to post-implementation review. I have a particular interest user experience and user interaction design. Show less

As a freelance consultant, I completed more than 50 projects in this period, mostly for the BC public sector. Highlights:- An eight-month stint at Haemonetics in Edmonton, developing documentation for a new, web-based enterprise management system in the healthcare sector. The deliverables were part of the FDA submission for the product. Employed a DITA (XML) documentation framework using FrameMaker and oXygen. Evaluated and developed a checklist for user experience (UX)… Show more As a freelance consultant, I completed more than 50 projects in this period, mostly for the BC public sector. Highlights:- An eight-month stint at Haemonetics in Edmonton, developing documentation for a new, web-based enterprise management system in the healthcare sector. The deliverables were part of the FDA submission for the product. Employed a DITA (XML) documentation framework using FrameMaker and oXygen. Evaluated and developed a checklist for user experience (UX). (2010-11)- Content development for a new BC government portal. Wrote public-facing, audience-appropriate content covering multiple policy domains. Also developed user and content models and designed the information architecture for the site. This work involved running a focus group and compiling usage data to support IA and SEO/metadata strategies, and developing video segments. (2009)- Developing enhancements to the BC government's online voter registration web app, both detailed business requirements and a high-level design. This involved major changes to two web applications, three batch processes, and the overall system architecture. (2008)- Writing a policy document for the BC Ministry of Health concerning privacy issues around the Electronic Health Record (EHR). This addressed legislative, policy, and technical perspectives. (2008)- Editing and restructuring 12 volumes of technical documentation for a Canada Health Infoway/eHealth health-data standards project. (2007-08)- Developing redesigns for two government intranets. This involved running focus-group and stakeholder processes, developing information-elicitation exercises, and building iterative prototypes. One project was designated a best-practice benchmark. (2004, 2005)- Developing eleven annual and long-term IT plans for various ministries. The 1997/98 annual plan for Small Business, Tourism and Culture was identified as a model IT plan for small ministries by the government’s IT standards agency. (1995-2005) Show less

Led the BA team on a major project to rationalize an inventory of 1400 clinical and line-of-business applications down to 600 and prepare them for deployment in a managed Windows 7 environment. This role required cross-organization strategic vision, large-scale stakeholder engagement, and a thorough understanding of the future support model. Managed stakeholder issues, mentored junior BAs, and built reporting and workflow-tracking tools in SharePoint and Excel.

Edited an astrophysical engineering document and a high-value funding proposal to the U.S. National Science Foundation. These complex documents (many graphics, mathematical formulas, etc.) were critical to the project and needed to meet a high professional standard. Edited and rewrote text for clarity, correctness, concision, and conformance to relevant style guides; organized and tracked workflow for teams of up to 21 writers; built workflow-tracking tools. The Herzberg Institute is… Show more Edited an astrophysical engineering document and a high-value funding proposal to the U.S. National Science Foundation. These complex documents (many graphics, mathematical formulas, etc.) were critical to the project and needed to meet a high professional standard. Edited and rewrote text for clarity, correctness, concision, and conformance to relevant style guides; organized and tracked workflow for teams of up to 21 writers; built workflow-tracking tools. The Herzberg Institute is responsible for delivering the Canadian component of the international Thirty Meter Telescope project. Show less

Developed information architectures and content strategy for a government website and intranet. Implemented SharePoint-based content-management features, including improved metadata, retention policies, and user self-service. Developed SharePoint-based business tools and performed business analysis for other SharePoint applications. Advised the division executive on SharePoint issues.