Christopher Burt Email & Phone Number

Columbus, Ohio

Columbus, Ohio

Heitmeyer Consulting is a niche firm focused on providing quality resources to companies within the Financial Services Industry. The Financial / Banking Experts within the organization provide expertise in technology, operations, and integration. Our recruiters possess direct experience with our specialty and, consequently, understand the technologies and.

Columbus, Ohio Area

• Accountable for building the Central Ohio market through leading a team of 65 sales professionals in the sales of both consumer and business banking products while also achieving operational and client service.
• Transformed the existing “order taking” sales culture to consultative based sales force resulting in no less than double-digit year-over-year (YOY) growth in the loan, deposit and checking unit categories.
• Delivered YOY balance sheet growth in both total deposit and loan balances of 4% and 12%, respectively.
• Garnered several multimillion dollar client relationships for the bank through relationship and calling efforts resulting in balance sheet growth for the bank.

• Represented the interests of ICC’s most high profile clients within the organization by ensuring that the client’s expectations were realized as they relate to: project execution, billing, resource procurement and.
• Drove profit margins on assigned client relationships to exceed the company targets.
• Created long-term client relationships with assigned clients producing $15 million in revenue over 2 years.
• Delivered outstanding engagement performance by establishing a consistent track record of on-time project delivery resulting in the growth of each of the client relationship and increased revenue to ICC.
• Pioneered “best practice” client task tracking, reporting and presentation tools which were implemented by other Account Managers as directed by the company CEO.

• Directed all aspects of the project efforts for a $40 billion financial services client, which include but are not limited to: project team resource onboarding, performance reviews, interviewing, client reporting.
• Realized $28 million in revenue over a 3 year period by building trusted relationships between ICC and the client resulting in this client being ICC’s top revenue-generating a client for the three year period.
• Grew team headcount from an original 6 to 80+ by recognizing future client needs and proactively introducing those subject matter experts who could help to bring those needs to reality.
• Maintained team turnover to less than 10% annually through ongoing coaching, career pathing, annual performance feedback including merit increase recommendation and administration.
• Secured the trust of the C-level executives through monthly project progress and key metrics reporting which is evidenced by the growth of the overall relationship.

• Responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure of 2 multi-million projects using Agile methodology.
• Directed Agile methodology team to the successful completion of all projects for a $14 million client relationship.
• Realized no project budgetary over-runs for (2) multi-million-dollar projects through planning and allocating team member capacity to effectively and efficiently accomplish the work.
• Met stakeholder expectation through hands-on project plan management and status reporting.
• Developed an empowered team of 30+ members through coaching, mentoring and encouraging efforts.

• Responsible for Business Banking Strategy for the Retail Channel in Central Ohio which involved ensuring that the business unit achieved business checking, loan and cross-sell objectives through such activities as.
• Realized company growth strategies in business checking, loans and cross-sell objectives through the designed and implemented business development strategies.
• Exceeded affiliate expectations of the Business Banking Specialist effort within the first 12 months of the program’s existence.
• Achieved 100% of sales scorecard in the 1st year of the program’s existence.
• Implemented monthly education sessions to deepen team skill-sets resulting in sales performance which exceeded expectations for the year.

Columbus, Ohio Area

• Market Leader of the 23 retail branches within the Columbus metropolitan market
• Achieved positive net contribution each of the 6 years in the role
• Recognized for top 5% ranking in employee engagement and leadership effectiveness of 9,000 leaders companywide
• Consistently led team to top 10 ranking in customer loyalty among 124 district peer group
• Actualized a business acquisition / retention strategy that was recognized nationally by senior leadership
• Designed, developed and implemented performance measurements templates for all 150+ retail branch employees in the Columbus market

• Served as relationship sales leader of sophisticated cash management services to mid-sized businesses.
• Exceeded sales expectations by more than 30%, within 6 months of assuming position.
• Recognized as the top salesperson in Columbus in 2003.
• Conceived and developed standardized pricing tool that improved profitability of the customer.
• Initiated business development marketing campaign, resulting in 15% success rate within 12 months.
• Created a customer/prospect tracking tool, which significantly improved follow-up efforts.

Columbus, Ohio Area

• Initiated and led process improvement through workflow analysis, developing efficiency strategies within the following operational units: Account Operations, Correspondence, New Accounts, Processing, Quality Control.
• Exceeded company/client expectations in both quality and production in all units following strategy implementation
• Realized efficiencies and cost saving of 22% through head-count attrition / re-deployment
• Developed daily/monthly coaching feedback and individual development plans
• Built relationships with both internal and external clients to ensure needs were being met

Columbus, Ohio Area

• Initiated and led process improvement through workflow analysis, developing efficiency strategies Exceeded company/client expectations in service level (goal 85/20, actual 91/20), average speed of answer (goal 20.
• Realized efficiencies and cost savings of 26% through head-count attrition / re-deployment through the creation and implementation of standardized tools/training
• Recommended and implemented skill-based routing enhancements which resulted in significant improvements in overall call center efficiency

Columbus, Ohio Area

• Managed all sales activities, analyzed workflows and developed long-range sales planning for 24 branch banking offices in the Columbus North Market.
• Managed 9 in-store bank branches in the southern part of Ohio leading the group to the distinction of top producing in-store team within the corporation
• Developed tracking databases to provide timely reporting to Area Executives concerning branch sales production in all product categories
• Created all internal sales campaigns resulting in the area exceeding all established campaign goals
• Designed and instituted a High Potential Assistant Manager Training Program for internal candidates who were interested in becoming branch managers. 6 of 8 candidates were promoted within one year

Columbus, Ohio Area

• Leader of sales, service and daily operations of a 100+ person call center
• Orchestrated process mapping efforts in the consolidation of nine call centers into two cost effective call centers
• Earned one of two individual Excel Award of Excellence in 1997 for outstanding sales and service results achieved in the Columbus call center (National City’s Highest Honor)
• Increased sales production per full time equivalent by 430% over a 24 month period
• Implemented pay for performance incentive which drove greater productivity per full time equivalent
• Improved customer talk time: 77% to 96% and increased average calls per hour: 17 to 27

Columbus, Ohio Area

• Grew core deposits, loans, customer relationships through customer profiling and relationship selling
• Aggressively sought new business through business calling efforts resulting in being awarded the National City Bank Business Development Award in 1995
• Developed target market specific marketing campaigns
• Awarded Quality Service Awards in 1993 and 1995 for outstanding customer service. Nominations were made by internal and external customers

Columbus, Ohio Area

Bachelor Of Arts - Ba, International Business

Master Of Business Administration - Mba

Masters Of Project Management