Chris Mccann Email & Phone Number

Pittsburgh, Pa, Us

Greater Pittsburgh Area

• VMware Virtual Colocation Environment building and management• Build and manage Virtual Systems such as Windows Server, and Linux in VMware• Assisting with management and support of VMware vCenter Orchestrator.• Creating and managing system templates to be distributed for automation and client use• Come up with creative MFA solutions for clients through SSL VPN, RD Web, and Windows Server Logon, with SafeNet and Thales• Configuring OneLogin cloud-based identity and access management for client Cloud solutions.• Morpheus Hybrid Cloud Control deployments for Virtual Clients to centralize management of public Clouds• Zerto Disaster Recovery Solutions and replication for clients offsite and internal solutions.• Elastic Instance base deployments and Elastic Endpoint Security configuration as an antivirus solution • Cohesity Data Protection solutions for Data Management and system backups• Processing and prioritizing requests by urgency and necessity sent from a project manager.

Greater Pittsburgh Area

• Troubleshooting and working in a data center environment. • Monitoring internal and managed services provided by the company using IBM Netcool• Creating and then troubleshooting tickets opened by alarms through Netcool.• Contacting customers with updates on tickets or solutions for unmanaged services to resolve tickets. • Identifying problems through alarms and working with customers and engineers to resolve issues. • Processing and prioritizing customer requests by phone, e-mail, or in person for service related assistance applying to a variety of technologies. • Assisting the Operations Support Center by covering shifts for absent coverage employees both nights and weekends.• Updating documentation to make sure the most recent information is available.• Also perform front door analyst duties when they are not available.

Greater Pittsburgh Area

• Follow strict security protocol and operating procedures to facilitate customer access requests inside the data center using access control lists. • Checking in and escort customers who are authorized into the data center• Denying access to remove equipment without prior notification or as per contractual obligation• Tape rotations • Security walks, checking for unlocked cabinets and doors internally and externally to the data center, and facility issues such as checking clement control units• Face to face interaction with the customers.• Shipping and receiving packages for the datacenter. Making sure received items are secure in a locked space until the customer comes for them.• Creating weekly metric reports using Microsoft Excel for ticket closure statistics, data center visits, and other statistics. • Help with customer and internal physical installations • Assisting the Operations Support Center by covering shifts for absent coverage employees both nights and weekends.• Handling vendor cases and notifications