Chris Mccann Email & Phone Number

Greater Pittsburgh Area

• VMware Virtual Colocation Environment building and management
• Build and manage Virtual Systems such as Windows Server, and Linux in VMware
• Assisting with management and support of VMware vCenter Orchestrator.
• Creating and managing system templates to be distributed for automation and client use
• Come up with creative MFA solutions for clients through SSL VPN, RD Web, and Windows Server Logon, with SafeNet and Thales
• Configuring OneLogin cloud-based identity and access management for client Cloud solutions.

Greater Pittsburgh Area

• Troubleshooting and working in a data center environment.
• Monitoring internal and managed services provided by the company using IBM Netcool
• Creating and then troubleshooting tickets opened by alarms through Netcool.
• Contacting customers with updates on tickets or solutions for unmanaged services to resolve tickets.
• Identifying problems through alarms and working with customers and engineers to resolve issues.
• Processing and prioritizing customer requests by phone, e-mail, or in person for service related assistance applying to a variety of technologies.

Greater Pittsburgh Area

• Follow strict security protocol and operating procedures to facilitate customer access requests inside the data center using access control lists.
• Checking in and escort customers who are authorized into the data center
• Denying access to remove equipment without prior notification or as per contractual obligation
• Tape rotations
• Security walks, checking for unlocked cabinets and doors internally and externally to the data center, and facility issues such as checking clement control units
• Face to face interaction with the customers.