Program Manager for Asian Health Service Community Outreach Department- Overseeing Comprehensive Community Outreach Programs: Manage and lead a diverse range of community service programs, including tech workshops for the elderly, translation and interpretation services, mobile COVID & flu vaccinations, and mental health counseling for non-English speaking patients. - Grant Lifecycle Management: Expertly handle the entire grant lifecycle from identification and application to budgeting and reporting, ensuring sustained funding for impactful community initiatives.- Targeted Community Engagement: Direct efforts to engage and support disaggregated and underrepresented communities in the East Bay, enhancing service accessibility and inclusivity.-Team Leadership and Development: Lead a dedicated team in surveying community needs and implementing effective outreach strategies, fostering a collaborative and responsive environment.

Effectively manage 40+ mono-lingual Vietnamese speaking patients’ health profiles and programs.Received and triaged 50+ client requests and issues across multi-channel communications in order to prioritize effectively for patient health outcomesSwiftly addressed and responded to urgent patient needs including timely medication access and healthcare support for individuals living with HIVManaged diverse health programs and patient records for mono-lingual Vietnamese-speaking HIV patients, ensuring streamlined healthcare processes.

Successfully opened the 2nd UNIQLO store in the southern market by spearheading all processes of mass hiring, inventory and merchandising planning, and sales and profit target setting. Created a stable store situation with high standards through strong commitment to team moral, structural organization and financial budgeting.- Hired and trained 60 new staff members within a 2.5 week period to meet company expectations around high customer service and daily operations.- Devised sales and profit strategy over a 6 month period that lead to maximizing sales and business profits- Controlled inventory levels within company guidelines of 95%-100% through quick action based on key learnings of customer sales demands specific to Florida- Increased productivity by 30% by streamlining daily store operations and identifying opportunities within staff training and reducing unnecessary workload

Recovered the store’s profitability and efficiency through a 6 month work assignment. Creating and delegating a 6 month recovery plan to restore all basic business operations of one of the company’s high traffic stores focused on team culture/training and inventory control.- Increased the ideal headcount by 250% within 3 months to meet store sales demands operational needs- Promoted 6 new staff members to the next achievement level through clear individual development plans to accelerate store capabilities- Expanded brand awareness for UNIQLO Mobile App downloads for achieving a 30% scan ratio through the promotion of world-class customer service- Reduced stockroom inventory from 500 boxes to 0 boxes within 2 months, and maintained a weekly box count of less than 10 boxes weekly to resulting in increased store inventory turnover and staff productivity (measuring through sales per man-hour of $200)- Received CEO recognition at the annual company convention for the speed of recovery at Menlo Park Mall through improved sales floor weekly photos and shop floor standards

Operated Men’s, Women’s and Kid’s department at separate points at a multi-level large size store downtown. Maximized business opportunities through sales analysis, swift action, and was the key buyer for all inventory within my department. Main hiring and training manager for the entire store. - Identified deficiencies within store operations and helped to increase profitability by 15%Hired 15 new staff members within 1 months to meet holiday sales targets - Consistently received 15 customer voice compliments per month by reducing staff operational workload to allow staff to focus on strong customer service- Controlled personnel within 80-95% of the budget through effective work schedule planning

Ensure all daily workload is completed efficiently and effectively through strong communication and training of staff members. Ensured a high standard floor situation daily and organized daily chat-ins and streamline communication amongst all members based on the store manager’s vision.- Maximized daily sales by strong command of the sales floor through the creation and execution of weekly/daily work schedule - Rally 60 team members to provide world class customer service everyday through an objective understanding training and coaching and sales targets (Average spend, units per transaction)- Created an inventory situation with high turnover through strong analysis of sales results and buying product base on the customers’ specific characteristics

• Aligned store with corporate values by identifying and solving store problems without instruction, including product layout, sales suggestions, and stockroom operations• Improved sales floor productivity as an acting supervisor and assistant manager of main and men’s floor• Minimized store costs through operational tasks such as: ordering new signage/POP, inventory count, POS system open/close

• Produced 12 research based articles by leading writers in reaching high standards by organizing workshops, staff development activities, and extensive editing processes• Insure efficiency within the organization by developing the official production schedule via Excel• Redesigned the entire business model of the organization by utilizing innovative design mapping and business development methods; redefining the organizational structure, writing process, and recruitment process.

• Increased publication presence amongst student body through creating daily “street-style” and interactive commentary posts; gained over 400 new social media followers in 6 months on our main platform, Instagram.• Elevated the entire image of publication concept by seeking and recruiting top graphic designers; worked directly with designer to insure cohesiveness in developing typography, layout, page spreads, and logo.• Evolved the business model canvas for the social media platform, deciding core types of posts, type of language use

Encourage at least 100 customers per shift, to complete a customer feedback card (137 CCC max).Push sales to its max, by noting daily sales goals, UPT, ADT, high selling items, etc.Complete pant alterations in a given time frame.