Christopher Day Email & Phone Number

Wychavon Leisure is a charitable leisure business operating four sports and leisure facilities across Worcestershire. As a Board Trustee, I provide strategic direction, policy setting, governance and performance evaluation against agreed targets.

London, United Kingdom

Independent consultant for three years to Atos Financial Services BPO business winning major breakthrough deals with AEGON and NEST. Developed the BPO financial services strategy, delivered responses for risk, governance, commercial and servicing elements. due diligence and contract negotiation as well as software selection. AEGON service is 1.4 million customer, £280m+, 15 year deal. NEST is to build a truly digital service for the 10 million (and growing!) NEST customers starting 2023.

United Kingdom

Providing interim services for the UK Outsourcing industry. Member of the Global Sourcing Association Executive Council and UK Awards Judge.

Birmingham, United Kingdom

Head of Outsource Management at the Phoenix Group, the UK’s leading closed life consolidator with c.6 million policyholders and £60 billion of assets. Accountable for managing the strategic and operational relationships with HSBC, TCS, Capita, HCL, IFDS and Standard Life Investments.Managed the contractual and commercial arrangements between Phoenix Group and its Outsourced Service Partners by seeking win-win collaborative outcomes achieving significant improvements in customer experience. Enabled the transfer of servicing of £5BN of annuities to Guardian with new contracts and partitioned records.Responsible for budgetary management of c.£150MDeveloped and executed the outsourcing strategy.

Brighton, United Kingdom

International role leading a global team of 120 staff managing the implementation of all outsourcing and organisational change initiatives across the Customer Service International (CSI) network (10,000 FTE). Accountable for developing and implementing a servicing strategy roadmap to improve customer experience and reduce cost including the outsourcing of the German market, statement production and card personalisation.

London, United Kingdom

Implemented Activity Based Management in the Electronic Banking Services Division reporting to the Divisional Manager, Corporate Banking. Reporting to the Managing Director Trade and Project Finance Group. Managed a team of five, (two qualified and three trainee staff) tasked with producing all statutory and management accounting returns.

London, United Kingdom

Senior Consultant specialising in business process reengineering and package implementation.Main assignments included testing and implementing Oracle Financials at Boots Plc and BP Oil Hamburg.

London, United Kingdom

Advised on the acquisition of a £9MM public relations company by a UK PLC. Prepared Corporation Tax computations for clients in the manufacturing, utility, property and advertising sectors.

Bsc (Eng), Engineering, Economics And Management

Franklin Covey 7 Habits Executive Programme

Post Graduate Diploma In International Outsourcing

London Business School Marketing Program

Corporate Finance Evening Program

Chartered Accoutant