Develops and implements recruitment strategies and manages assigned functional areas of the Human Resources (HR) Department. Serves as a strategic resource to Departments and Offices to include partnering with leadership to align recruitment operations with business objectives. Provides guidance to both management and staff regarding recruiting, workforce planning, and employee retention.

Serves as a lead worker for department economic assistance programs. Provides one-on-one and over the shoulder training to new/veteran staff and consults with staff and customers on behalf of the supervisor in their absence. Assesses and determines client eligibility for assistance programs.• Provides training and guidance to staff as appropriate. Orients new employees with work processes and databases and explains regulations, policies and procedures.• Interprets and communicates… Show more Serves as a lead worker for department economic assistance programs. Provides one-on-one and over the shoulder training to new/veteran staff and consults with staff and customers on behalf of the supervisor in their absence. Assesses and determines client eligibility for assistance programs.• Provides training and guidance to staff as appropriate. Orients new employees with work processes and databases and explains regulations, policies and procedures.• Interprets and communicates program regulations, policies and procedures; assists staff with complex cases and questions.• Conducts face-to-face and telephone interviews with clients to assess eligibility status. Verifies eligibility factors by retrieving or confirming information from a variety of sources and updates client files based on information reported. Refers clients to other agencies and community resources.• Conducts unscheduled client customer service reviews; reviews cases prior to Quality Assurance.• Assists with the monitoring and evaluation of the quality and quantity of work completed by staff; compares work to established standards and assists with audits as appropriate.• Collects and reviews data related to department programs and service delivery outcomes. Analyzes data and identifies areas for improvement; reports areas identified for improvement to management.• Investigates and audits possible issuance errors, creates reports concerning circumstances, establishes claims, restores lost benefits and/or informs appropriate staff of potential issues or errors. Researches and resolves problems with the electronic benefits system.• Assists staff with and composes responses to client requests for appeals or administrative hearings; composes rebuttal letters in response to hearings and attends appeal hearings; maintains and monitors requests for State Appeals log, Quality Assurance log and Investigative Referral log. Show less

Working closely with the recruiting team to provide administrative support for recruitment activities and high volume hiring needs for multiple clients• Performs searches for qualified candidates according to relevant job criteria, using computer databases, networking, Internet recruiting resources, cold calls, media, recruiting firms and employee referrals• Prescreened & Interviewed applicants to obtain information on work history, training, education, and job skills Advises… Show more Working closely with the recruiting team to provide administrative support for recruitment activities and high volume hiring needs for multiple clients• Performs searches for qualified candidates according to relevant job criteria, using computer databases, networking, Internet recruiting resources, cold calls, media, recruiting firms and employee referrals• Prescreened & Interviewed applicants to obtain information on work history, training, education, and job skills Advises managers and employees on staffing policies and procedures• Educates candidates on the total value proposition of the company including the company’s benefits, career development opportunity and variable pay structure• Maintains current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws and ensures compliance with all government regulations• Advanced Boolean skills, sourcing beyond basic job board searches, Taleo and other HR Systems, social media outreach, community involvement, professional networking, and local media resources• In charge of running and keeping up-to-date backgrounds and drug screens for each candidate • Use of applications and third-party vendors daily such as Taleo, Microsoft Excel, Ulti-Pro, Prove-It, Talx( Hire Express), Quest, and First Advantage • Manage Recruiting Department blog Show less

Successfully handled recruiting, interviewing, referencing, and the placing of applicants for various clients in multiple industries• Developed and grew my own client base by marketing our services for temporary and/or temporary-to-full-time staffing solutions.• Market to clients via telephone as well as conduct in-person meetings with key managers to senior-level executives for the purpose of marketing our services to prospective clients and building on existing client… Show more Successfully handled recruiting, interviewing, referencing, and the placing of applicants for various clients in multiple industries• Developed and grew my own client base by marketing our services for temporary and/or temporary-to-full-time staffing solutions.• Market to clients via telephone as well as conduct in-person meetings with key managers to senior-level executives for the purpose of marketing our services to prospective clients and building on existing client relationships.• Participate in local trade association and networking event to increase Office Team’s presence in the local business community.• Recruited, interviewed, and matched skilled administrative professional with clients’ projects, temporary assignment, and temporary-to-full-time opportunities. • Maintained on-going contact with client companies and temporary professionals to ensure both received exceptional customer service while providing career guidance.• Resolved any customer service issues to include payroll and unemployment claims.• Maintained a 12x12 candidate matrix to ensure availability of candidates for any open and upcoming job orders. Show less

Personal Assistant to the President/CEO & Office Manager• Provided superior proactive administrative assistance and friendly customer service for high traffic office to visitors, board members, and staff• Completely managed multi-line phone system such as adding/deleting end-users, distributing voicemails, and adjusting properties within the user interface program• Distributed mail, forms, and time sensitive documents• Responsible for various credit card reconciliations… Show more Personal Assistant to the President/CEO & Office Manager• Provided superior proactive administrative assistance and friendly customer service for high traffic office to visitors, board members, and staff• Completely managed multi-line phone system such as adding/deleting end-users, distributing voicemails, and adjusting properties within the user interface program• Distributed mail, forms, and time sensitive documents• Responsible for various credit card reconciliations, compiled monthly expense reports, and ensured proper coding for controller • Provided central office support to 7 administrative staff & off-site employees• Assisted as liaison for board members, staff, and customers to gain access to the president• Maintained demanding business and personal calendars for President and 7 administrative staff• Arranged all meetings and domestic travel for various personnel/contract employees• Recorded meeting minutes for all board meetings and other organizational meetings• Assisted Development Director with various fundraising activities while establishing rapport and securing new business relationships• Assisted Director of Operations, Director of Training & Recruitment, and the President/CEO in all catering, product orders, and logistical needs for various events• Drafted correspondence, managed donor database, and developed queries as needed for development team• Worked closely with external technical resource to rectify any and all computer system and server issues Show less

• ANSWERED /SCREENED PHONE CALLS TO INCLUDE TAKING MESSAGES• KEPT DETAILED ACCOUNT OF INVENTORY• DRAFTED CORRESPONDENCE AS REQUESTED• CREATED PURCHASE/ SALES ORDERS FOR CUSTOMER SALES AND RE-STOCKING OF INVENTORY• UPLOADED IMAGES WITH WRITTEN DETAIL ON COMPANY WEBSITE FOR USED EQUIPMENT PROGRAM• ADDED NEW CUSTOMER INFORMATION TO DATABASE AND KEPT ALL OTHER CUSTOMER INFORMATION UP TO DATE

Personal Assistant to the President/CEO & Office Manager• Provided superior proactive administrative assistance and friendly customer service for high traffic office to visitors, board members, and staff• Completely managed multi-line phone system such as adding/deleting end-users, distributing voicemails, and adjusting properties within the user interface program• Distributed mail, forms, and time sensitive documents• Responsible for various credit card reconciliations… Show more Personal Assistant to the President/CEO & Office Manager• Provided superior proactive administrative assistance and friendly customer service for high traffic office to visitors, board members, and staff• Completely managed multi-line phone system such as adding/deleting end-users, distributing voicemails, and adjusting properties within the user interface program• Distributed mail, forms, and time sensitive documents• Responsible for various credit card reconciliations, compiled monthly expense reports, and ensured proper coding for controller • Provided central office support to 7 administrative staff & off-site employees• Assisted as liaison for board members, staff, and customers to gain access to the president• Maintained demanding business and personal calendars for President and 7 administrative staff• Arranged all meetings and domestic travel for various personnel/contract employees• Recorded meeting minutes for all board meetings and other organizational meetings• Assisted Development Director with various fundraising activities while establishing rapport and securing new business relationships• Assisted Director of Operations, Director of Training & Recruitment, and the President/CEO in all catering, product orders, and logistical needs for various events• Drafted correspondence, managed donor database, and developed queries as needed for development team• Worked closely with external technical resource to rectify any and all computer system and server issues Show less

• Converted paper medical documents into a readable electronic format• Index activities to ensure organized filed for future access• Responsible for upwards of 160 different types of medical documents comprised of medical files• Scanned documents into the National Guard Repository• Evaluated the scanned images for quality and reassembling of records• Manipulated and corrected final data from Excel to Access prior to submitting to upper management each shift

• Resolved data quality issues within several business systems• Worked with data quality lists: researched and resolved the issues using Excel, Oracle ERP, and the Avenue CRM system• Assign pricing to newly configured and ordered products by building up the component pieces in hard copy price books• Run preset business system reports, transfer the data to Excel for further manipulation• Post Reports on internal Share Point reporting sites

• Managed payroll for up to 120 employees on a weekly basis• Responsible for new hires to meet federal regulations and guidelines• Directed business relations including status of unfilled orders, replacements and/or cancelled orders• Supervision of employees on assignments at various client sites, counsel and instruct employees in regard to work performance, attendance, etc.• Place employees in positions in which their skill set was appropriate• Maintained client and… Show more • Managed payroll for up to 120 employees on a weekly basis• Responsible for new hires to meet federal regulations and guidelines• Directed business relations including status of unfilled orders, replacements and/or cancelled orders• Supervision of employees on assignments at various client sites, counsel and instruct employees in regard to work performance, attendance, etc.• Place employees in positions in which their skill set was appropriate• Maintained client and employee files and documentation to strict regulations • Responsible for conducting applicant reference verification, drug testing, and background screening through Choice Point and Hire Right• Prepare workers’ compensation forms, unemployment forms, employment work verification, and handled unemployment claim proceedings Show less

Primarily responsible for contacting high risk current credit card accounts to assist card members with initiating a payment program to bring accounts back below the credit line and lower minimum monthly payments. Responsible for collecting late payments on accounts that are 30-90 days past due.

Responsible for standard teller transactions which included deposits, withdrawals, and handling customer banking issues. Also opened new checking, savings, and CDs, and handled new loan applications. In addition, daily responsibilities included answering phones, sending faxes, western union, and wires for customers.

Performed various transactions of data entry for titling and registering motor vehicles, special mobile machinery, trailers, manufactured homes, etc. This included completing transfers of ownership and filing of chattel mortgages while insuring compliance with county, state, and federal regulations.

Handle inbound calls on customer accounts to resolve billing and equipment issues. Answer general service questions by navigating three different systems for the appropriate information.

Provided customer service to potential buyers in the menswear department.

Handled Inbound and Outbound collection calls on accounts that were 30 to 120 days past due.

Responsible for contacting potential customers to market long distance service plans.COLLEGE WORK STUDY PROGRAM POSITIONS HELD

Handled reservations and checking guests in and outUtilized computer system to generate weekend audit reports

Ran the cash registerPerformed inventory of store stockReceived and filled customer catalog ordersReplenished store merchandiseMade daily store deposits