Christopher Diaz Email & Phone Number

Change Impacts Lead | Agile Delivery of Salesforce Transformation • Co-authored strategy on Change Impact Assessment, Stakeholder Analysis, Change Network, & Change Management Communications for Global Telecommunications client• Created framework and drove execution of Change Impact Analysis; led team of 4 to gather impacts of 105 system features• Led two Sr. Analysts & co-led Change Team project management Program Manager | Virtual Learning Program - Summer '21• Staffed & led team of 21 analysts & consultants to deliver virtual learning program to 250+ interns• Co-designed program & 150hrs of virtual learning content; delivered live over 6 weeks, 5hrs daily• Co-created & led Train-the-Trainer program for 3 team leads & 16 facilitators; 2 weeks for each group• Drove the strategy & distribution of marketing materials to company leaders & 21 non-profit partnersDeputy Program Manager | Virtual Learning Program - Spring '21• Co-led team of 8 learning facilitators to create & deliver 9-week virtual internship to 400+ interns• Led 2 direct reports to drive program logistics & manage client leader relationships across 9 citiesTraining Facilitator | Virtual Learning Program - Fall '20• Co-designed & delivered live virtual learning internship to 100+ interns over 10-week program

Seattle, Washington, United States

Change Management Lead | Global Fortune 50 Tech Client• Led Change Management & Communications for 3-month launch of marketing app w/ Agile implementation• Developed & delivered live & recorded training to 1K+ end-users across 4 workstreams globallySales Enablement Practitioner | Global Fortune 50 Tech Client• Co-created playbook for leaders to enable clients to build and/or pivot to virtual learning experiences Project Management Co-Lead | Global Fortune 500 Aerospace Manufacturing Client• Co-led project management duties for 100-person team delivering Supply Chain SAP implementation • Tracked & presented project status, deliverable progress, & risk mitigation to client leadership weekly

Community & Social Media Manager for Concordia University-Portland's Cavalier Community Program and College of Education social media platforms. Served as a social media, community outreach, and content-marketing strategy consultant.• Drove community engagement/social media strategy for client’s Doctorate & Master of Ed programs • Co-managed client’s $10K event in target market; produced 26 leads & secured 2 B2B partnerships• Drove social strategy across 3 platforms; increased client’s online community by 46% in 5 months• Co-launched inaugural in-person org.; leveraged 230+ students & alumni as brand ambassadors

Houston, Texas Area

• Created original curriculum; taught creative writing/performance poetry to grades 1-12 across the city• Taught performance poetry to young adults with disabilities at The River Performing and Visual Arts Center• In collaboration with Rice University, developed original course content and co-led the summer creative writing & storytelling “Slam Camp” for 19 young writers, grades 7-10.• Led creative writing field trips at the Menil Museum for students across Houston grades 1-12.

28Th Bomb Wing Public Affairs | Ellsworth Afb, S.D.

Led, managed, trained, and equipped a 13-person staff to achieve the Executive Director’s strategic communication objectives for an 8,300 internal and 77,000 external audience. Provided one-on-one counsel to the Executive Director of a 4,200-person organization and leaders at every level in social media engagement, news interviews, community relations, and internal communication. - Senior Social Media manager and Editor-in-Chief; wrote, edited and/or proofread all social media posts, digital and print articles, photos, and press releases to tell the story of 3,000 service members, $10 billion in assets and 27 military aircraft. Led staff in garnering 24 regional and international awards. Oversaw the public website and social media platforms (14K).- Directed crisis communication efforts when one of the organization’s aircraft crashed in 2013. Coordinated nearly 100 media queries in a 72-hour period, managed social media, interviews, and provided the Investigation Board vital documentation.- Planned and executed a social media publicity plan for the 2014 Open House and coordinated the Public Affairs planning for the base’s 2015 Airshow with a budget of $200,000 and an audience of 40,000 attendees from across the country. - Led team crisis communication efforts during an E. Coli contamination of the community’s water distribution system in 2014. Coordinated with leaders to disseminate key info to 85,300 through social media and local news outlets. - Lauded by State Senator for authoring Public Affairs Guidance for the Powder River Training Complex airspace expansion. Guidance continues to assist leaders in communication with stakeholders across four states and four Native Am. nations.

28Th Bomb Wing Public Affairs | Ellsworth Afb, S.D.

Assisted the Public Affairs Director in leading a 15-person staff to achieve the Executive Director’s strategic communication objectives to an internal audience of 8,300 Airmen and an external audience of 77,000 via social media, public website and print.- Served as the Chief Operating Officer in telling the story of 3,000 service members, $10 billion in assets and 27 military aircraft. Wrote, edited and/or proofread articles, photos, copy and press releases for the website and social media platforms. - Coordinated a press conference for the base commander with six media outlets during suspended combat flight operations caused by sequestration. Assisted in delivering accurate context on the highly sensitive issue to 700K across four states. - Orchestrated a Military Affairs Committee luncheon focused on deployed operations and enabled the Executive Director to educate 45 high-profile civic and political leaders from the surrounding communities.

86Th Airlift Wing Public Affairs Office | Ramstein Ab, Germany

Chief Operating Officer to a 40-person staff charged with providing support 13,000 service members, 9,000 U.S. military civilians and more than 25,000 military family members. Led the team in garnering 25 regional and international awards. Managed social media platforms and assisted Editor-in-Chief by writing, editing and/or proofreading digital/print articles, photos, copy and press releases.- Provided Public Affairs support to the Air Operations Center during Operation Odyssey Dawn. Highlighted the Air Force’s support to NATO through writing a front-page feature story and facilitated media coverage with 18 international media outlets. Helped ensure truthful and accurate info was reported during a U.S. fighter jet crash; averting false enemy claims.- Hand-picked to deploy as the sole Public Affairs officer to Greece with U.S. forces standing up a Combat Search and Rescue base during Operation Unified Protector. Coordinated with Hellenic military and the U.S. embassy to unify strategic messaging. Chosen by the unit commander to additionally serve as the Director of Operations for the 40-person organization.

86Th Airlift Wing Public Affairs Office | Ramstein Ab, Germany

Coordinated and executed local, national and international media interviews and engagement on behalf of 13,000 military members, 9,000 U.S. military civilians and more than 25,000 military family members. Proofread, edited and disseminated press releases.- Trained and supervised two local national employees and managed an average of 150 local, national and international queries monthly in support of the largest contingent of U.S. military forces outside of the continental U.S.- Directed a multi-layered media plan for the Air Force’s first and only Deployment Transition Center valued at $5M. Highlighted the facility’s focus of providing critical reintegration and decompression time for military members at high risk to traumatic exposure returning home from combat war zones.

Combined Joint Task Force-Horn Of Africa | Camp Lemonnier, Djibouti

Led the sole Air Force Combat Camera team in a 46-country area of responsibility and provided written, photo and video capability to senior leadership in support of strategic communication, operational planning and mission assessment objectives.- Developed, coordinated and executed a plan to document the build-up of a remote U.S. military airfield valued at $15.5M. More than 1,500 photos helped enhance anti-terrorism measures. Wrote and/or proofread all copy as Editor-in-Chief.- Forward-deployed to the war-torn Central African Republic to document and tell the story of U.S. airlift support. Facilitated interviews, provided critical photos to military intelligence and showcased U.S. efforts to an international audience of 157M.

Joint Task Force Bravo | Soto Cano Ab, Honduras

Led, organized and executed Public Affairs programs and activities throughout Central America. Directly provided the Executive Director and his staff trusted counsel on social media engagement, news interviews, community relations, and internal communication. Coordinated with the U.S. Embassy to synchronize strategic communication on counter-transnational organized crime, humanitarian assistance/disaster relief and building partnership capacity activities. - Spokesperson for the longest-standing Joint Task Force in the U.S. military. Managed the base’s social media platforms and public website while leading a team of two local Honduran employees and one U.S. service member. Coordinated all media interviews and engaged directly with 13 international media outlets to include CNN, Associated Press and New York Times.- Forward deployed as the sole Public Affairs officer on medical humanitarian missions throughout Central America. As Editor-in-Chief; wrote, edited and/or proofread all digital and print articles, photos, copy and press releases.