Customer-Facing Documentation:Authored comprehensive customer-facing documentation at Pigment to enhance user understanding and experience.User Interface Validation and Rewriting:Validated wording on the user interface at Pigment to improve usability and optimize user interactions.In-Product Tours for Onboarding:Designed and implemented in-product tours at Pigment for efficient and user-friendly onboarding processes.Customer Communications:Managed customer communications for new product releases at Pigment through:In-app notificationsEmail newslettersWebinar Leadership:Led engaging and informative webinars at Pigment to educate users on product features and best practices.Customer Education Roadmap:Created a comprehensive roadmap outline for customer education at Pigment, outlining key milestones and strategies to enhance user knowledge and proficiency.

Designs and develops Model Building learning path.Integrates new product updates into technical learning paths.Serves as the role of SME and Designer on new Platform learning initiatives.Designs Instructor led Training Courses and Train the Trainer courses to scale.

Instructional design and delivery consulting specializing in the Anaplan platform.

- Developed learning strategy around conversion of current course work into micro eLearning lessons and MOOC style courses- Worked with executives to priorities learning initiatives- Managed instructional design team- Managed training consultants and developed Train the Trainer strategy to scale- Worked with Alliance and other partner teams to develop learning paths and certifications for implementations - Worked closely with product teams to ensure training is ready for new functionality and features

- Scheduled training offerings for global team- Developed process for scheduling customer facing training- Delivered Train the Trainers- Coached consultants through virtual case study- Delivered project management course internationally to internal and partner consultants- Worked as a SME to developed design process- Designed and developed certification exam and eliminated manual grading

- Delivered customer facing ILT- Worked as SME for Instructional Designers - Delivered Train the Trainers- Developed and delivered ILT implementation project management course - Translated eLearning into ILT offerings for user conferences

- Designed and developed eLearning for product training- Delivered ILT at conferences - Led learning webinars- Designed and developed multiple smaller eLearnings- Coordinated trainers for multiple offerings at user conferences

- Delivered 3 week VILT course on implementation of learning management system.- Creation and maintenance of course materials throughout releases- Delivered week long ILT customer facing course- Designed MOOC using SAP Jam and SuccessFactors LMS

- Developed eLearning for sales teams - Administered LMS

Developed a training module for a Del Monte Foods Factory in Bloomsburg. Developed an understanding of the problem by conducting a Needs Analysis. Used techniques and tools such as Tasks Outlines, Storyboards and Prototypes to develop an effective, engaging and efficient module.Conducted post module assessment to evaluate learners understanding. Maintained open communication with client through weekly meetings and emails.

Worked with a team with three other MSIT students to design a learning module for new hires.