Christopher Fernandez Email & Phone Number

Long Beach, California, United States

• Responsible for overseeing all aspects of store operations, including staff management, hiring, training, inventory control, customer service, and sales performance. • Conduct regular performance reviews and provide ongoing feedback and development opportunities.• Implemented and trained staff on new POS software. • Developed and implemented operational policies and procedures to improve efficiency and ensure store compliance with company standards and regulations.• Analyze… Show more • Responsible for overseeing all aspects of store operations, including staff management, hiring, training, inventory control, customer service, and sales performance. • Conduct regular performance reviews and provide ongoing feedback and development opportunities.• Implemented and trained staff on new POS software. • Developed and implemented operational policies and procedures to improve efficiency and ensure store compliance with company standards and regulations.• Analyze sales figures, market trends, and financial reports to inform strategic planning and decision-making.• Set and monitor sales targets, as well as planning and executing strategies to achieve them.• Maintain the store's budget, controlling expenses, and planning cost-effective operations without compromising quality.• Collaborate with marketing team to execute promotional campaigns and events that drive and increase customer engagement.• Ensure the store's layout is optimized for a positive customer experience and efficient workflow.• Address customer complaints and issues promptly, ensuring a high level of customer satisfaction.• Coordinating with HR to ensure staff is compliant with health and safety regulations.• Staying current with industry technologies, retail trends, and best practices to continuously enhance store operations. Show less

Los Alamitos, California, United States

● Successfully lead the construction and maintenance operations for multiple locations for the Candytopia branded experience across the United States● Oversee all aspects of multiple projects across various department. Including, forecasts, budgets, and research.● Develop, supervise & coordinate efforts for staffing of construction and maintenance personnel, up to and including hiring, evaluation, scheduling, training, safety, coaching and performance management.● Developed employee… Show more ● Successfully lead the construction and maintenance operations for multiple locations for the Candytopia branded experience across the United States● Oversee all aspects of multiple projects across various department. Including, forecasts, budgets, and research.● Develop, supervise & coordinate efforts for staffing of construction and maintenance personnel, up to and including hiring, evaluation, scheduling, training, safety, coaching and performance management.● Developed employee programs and trainings for compliance, safety, professional conduct, harassment, and inclusion.● Lead all activities related to the new construction and repairs related to equipment, utilities, infrastructure plumbing & electrical, building and landscape.● Manage city permitting, launch logistics, sourcing, IT, construction, and scaling the business.● Launched the retail store within the Candytopia experience. Managed store operations. Drove all aspects of the retail store, including buying, inventory management, recruit, train and manage retail associates, ensuring they provide excellent customer service while maintaining company standards of hospitality and excellence.● Developed and implemented sales strategies to achieve and exceed sales targets, including promotions, upselling and cross selling.● Monitored stock levels, managed inventory, analyzed sales data on store performance, identifying areas for improvement and opportunity for growth.● Discover process inefficiencies and develop time and cost-saving solutions to present (written and verbally) to Board of Directors monthly and/or quarterly.● Participate and coordinate with senior leadership to optimize production operations and reduce overhead costs by 35%.● Entry, training, scheduling, wage and benefits administration, and compliance with established labor regulations. Ensure the operation met all regulatory requirements and company policies, including health and safety standards. Show less

Long Beach, California, United States

● Organized and produced experiential pop-up events for the United States, China and Taiwan● Partnered with Facilities Maintenance Manager to develop maintenance structure and ensure all installations and physical space is in good working order.● Created preventative maintenance schedules for all outlets to keep running at optimum levels.● Work with managers to refine and update people, building, food, and retail operations.● Monitor operating efficiency on a weekly basis by… Show more ● Organized and produced experiential pop-up events for the United States, China and Taiwan● Partnered with Facilities Maintenance Manager to develop maintenance structure and ensure all installations and physical space is in good working order.● Created preventative maintenance schedules for all outlets to keep running at optimum levels.● Work with managers to refine and update people, building, food, and retail operations.● Monitor operating efficiency on a weekly basis by assessing costs and analyzing any unwarranted movement.● Provide input to the design and production teams on layouts and design to meet the needs of operations● Manage operations budget and monitor financial performance.● Develop and maintain standard operational procedures for each location.● Ensure good health and safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures● Establish and maintain a proactive human resource function to ensure employee motivation, timeclock entry, training, scheduling, wage and benefits administration, and compliance with established labor regulations. Show less