Christopher Gauvin Email & Phone Number

Sanford, Fl, Us

Orlando, Florida, United States

• Function as the main point of contact for Clinical Concierge Services, ensuring the team effectively manages their caseload with timely and accurate execution while meeting their designated Key Performance Indicators (KPIs) and metrics.• Manage the day-to-day functions within the Clinical Operations team and lead teams development towards delivering exceptional white-glove service.• Serve as a subject matter expert on the adjudication system related to claims processing and clinical review processes.• Effectively communicate and interact with all other EmpiRx Health departments in a manner that fosters teamwork and unity. Support team recruiting efforts by participating in the interview process for new hires.• Ensure that daily processes and protocols are followed for case management and new staff training.• Assist with handling escalations that cannot be resolved by the team or require supervisory action.• Monitor the workload capacity of the Clinical Operations team and ensure their performance aligns with organizational KPIs.• Ensure that best practices are maintained within the team to provide consistent high-quality concierge services.• Strategically develop improved processes and streamline workstreams to increase efficiency.

Sanford, Florida, United States

Provide oversight and quality control for business and home cleaning. Conduct business process assessments and develop processes for the successful management and execution of services. Setting and monitoring goals for the business. Securing new clients and marketing for continued growth. Hiring and training cleaning professionals to provide exceptional services. Review business financials and budgets to maximize profitability.

Deland, Florida, United States

Responsible for all activities regarding the operations of the pharmacy and processes. Ensure consistent service delivery against shipping targets by coordinating the day-to-day activities related to shipping, restocking supplies, proper packing procedures, processing returns, and shipping medications in timely completion in accordance with the pharmacy's stated goals. Oversee operations of inventory management, dispensing quality, and regulatory compliance. Identify trends, develop strategies and implement improvements as needed.Manage vendor relationships to ensure compliance to contracts and facilitation of special deliveries.Monitor volume and delivery trends to ensure consistent delivery and staffing levels are in place. Working with the Resource Management team to plan for backfill and/or additions to headcount to ensure forecasted needs are met. Responsible for leading and driving continuous improvement, lean operations, quality improvement in prescription shipping, and capacity expansion in operations to meet and exceed targets for the cost of goods, service levels, and quality targets. Leading staff to execute processes and procedures effectively, providing leadership and guidance on automation throughput the shipment process. Coordinating shipping schedules, monitor pickup, delivery, or distribution of medication, products, and materials. Developing and enforcing proper product and work-in-process tracking, movement, and product security in compliance with applicable regulations and procedures. This may include review and input on all pharmacy department policies and standard operating procedures (including review of all policies, procedures, and protocols so that they are up to date with industry and regulatory standards).Manage supply chain to ensure timely delivery of products. This includes responsibility for overall pharmacy execution to deliverables from inventory/management through the final process of packing and shipping all medications.

Orlando, Florida, United States

Supports budgets and finances of multiple departments for assigned shift by ensuring expenses are monitored and tracked; maximizing utilization of assets; compiling and evaluating financial data and information; and ensuring budgets and financial performance are aligned with business strategic requirements. Ensures policies and procedures for operations by managing operational business plans for program requirements (for example, labor hours, processing costs, facility image); managing and coordinating activities of multiple departments to obtain optimum production and utilization of human resources, supplies, and equipment; enforcing asset protection and safety controls; and implementing, enforcing, and updating standard operating procedures (SOPs) to ensure consistency with facility processes. Tracks and reports performance metrics (for example, job performance, productivity, volume) of all functional areas during assigned shift for the facility by pulling reports from internal systems; analyzing and interpreting metrics; and presenting results to facility leadership. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans.

Orlando, Florida Area

Fourteen years of high-volume Specialty Pharmacy Operations experience, including high touch REMS management, Compliance and Persistency programs, Hub Services, Contracting, Purchasing, Fulfillment, Warehouse Operations. Possess a high understanding of Specialty Pharmacy operations and protocols.Possess holistic perspective of specialty pharmacy capabilities, including operations, data reporting, and clinical strategy, and a strong understanding of Managed Care and alignment of clinical priorities to meet long term goals. Vast experience with forward-facing clients, and understands the importance of the communication of goals, expectations and long term strategy for all parties. Sound in contract negotiating, and continued management of agreements, as well as highly skilled Organizational Leadership. Strong contract negotiation experience.

Responsible for ordering all medications and supplies required for day to day operations in the hospital, while adhering to a strict budget. In charge of interdepartmentally billing all units and clinics for medications acquired. Meet with Pharmaceutical Representatives and relay all pertinent information to the proper source. Instrumental in setting up in-services to enhance knowledge of employees about products. Reconcile all procurement cards and invoices for department. Assist with payroll and scheduling. Lead Technician responsible for resolving problems with fellow technicians.

Responsibilities include, but not limited to, inputting prescriptions into database, verifying all pertinent information, and filling prescriptions for the pharmacist to approve. Other duties included assisting patients/customers with locating recommended products, contacting insurance companies regarding patient coverage, and training of all new employees.

Mba, Organizational Leadership

Bachelor, Science Marketing

Associate Of Arts And Sciences - Aas

High School Diploma

Master Of Business Administration - Mba