Christopher Guarin Email & Phone Number

Cape Coral, Fl, Us

Fort Myers, Florida, United States

• Answer incoming calls promptly and create service requests efficiently.• Ensure compliance with response SLAs for incoming requests.• Manage agent status in call center software effectively.• Handle current and future service request methods with precision.• Perform FAST tickets (password reset, account unlock, email maintenance) accurately and swiftly.• Set clear service expectations for incoming requests.• Monitor phone and ticket dashboard metrics vigilantly and respond promptly.• Provide patient assistance to clients of varying technical knowledge levels.• Assist in new equipment preparation to streamline processes.• Identify improvement areas and propose constructive changes.• Document all work activities and internal processes thoroughly.• Collaborate with Engineers in a cohesive team-oriented approach.

Fort Myers, Florida, United States

• Provide first-level phone support and adhere to ticket creation guidelines for efficient triaging in the service desk queue.• Educate partners on various submission methods (portal, email, phone) and proactively communicate with customers on incident progress.• Manage service requests using dashboards and KPIs, escalating partner issues to the Service Team Lead as necessary.• Ensure compliance with response time SLAs and maintain accurate company information in ConnectWise.• Oversee the escalation process to meet SLAs, conduct spot calls to verify issue resolution, and optimize billable resource utilization.• Monitor and schedule recurring service templates, collaborate with other departments for resource scheduling, and promptly enter time and expenses in ConnectWise.• Uphold data confidentiality and integrity, documenting all work activities in ConnectWise.

Gainesville, Florida, United States

In my role as a College Veteran Center Work Study, I provided vital support to fellow veterans on campus in optimizing their VA benefits. Through individualized assistance, I helped navigate the complexities of veterans' affairs, ensuring each veteran received personalized guidance for their educational journey. Committed to fostering a supportive community, I contributed to the seamless integration of veterans into campus life.

Kings Bay, Georgia, United States

Former Master-at-Arms (MA) with a demonstrated history of leadership and organizational excellence at Naval Submarine Base Kings Bay. Supervised 32 Sailors while maintaining 100% accountability of gear valued at two million dollars. Responsible for creating and managing schedule, ensuring optimal coverage and operational readiness. Specialized in security operations and law enforcement, with a focus on safeguarding critical assets. Proven track record in crisis management, team collaboration, and upholding the highest standards of discipline in challenging environments.